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What is Oracle Log Analytics Cloud Service?

Oracle Log Analytics Cloud Service offers an extensive suite for monitoring, aggregating, indexing, and analyzing log data produced by your applications and infrastructure. This robust platform equips users with the tools to search, investigate, and correlate data effectively, resulting in faster problem resolution, richer operational insights, and better decision-making capabilities. By facilitating early detection and proactive responses to potential issues, it promotes enhanced collaboration between development and operations teams. Moreover, users gain real-time visibility into the health and availability of their applications, a vital aspect for sustaining optimal performance levels. In the end, this service not only streamlines the troubleshooting process but also empowers organizations to make more strategic and informed choices, thereby enhancing overall productivity. Furthermore, the comprehensive analytics capabilities ensure that businesses can adapt swiftly to changing conditions and maintain a competitive edge.

What is OmniIndex?

OmniIndex revolutionizes the handling of unstructured data, commonly known as "The other 80%," by converting it from disparate sources into a comprehensive and coherent index that facilitates enhanced insights. By seamlessly integrating with all customer service platforms, including voice transcripts, emails, and chatbots, OmniIndex enables organizations to uncover answers to unasked questions while also evaluating customer sentiment in real-time. This cutting-edge method significantly strengthens the capability to link issues with their underlying causes and solutions, leading to a marked enhancement in the overall customer experience. With access to timely and accurate data from trustworthy sources, businesses can better grasp their customers' genuine thoughts and emotions. Furthermore, the OmniIndex Data Intelligence Platform adeptly indexes and scrutinizes data from online web forms and chatbots across various platforms, such as Facebook Messenger, providing organizations with critical insights into customer inquiries and operator engagements in real-time. Ultimately, this thorough analysis cultivates a more responsive approach to addressing customer needs, thereby ensuring satisfaction and loyalty in a rapidly changing marketplace. As a result, companies that utilize OmniIndex are better equipped to adapt and thrive amid evolving customer expectations.

Media

Media

Integrations Supported

Google Cloud BigQuery
Google Cloud Storage
Google Data Studio
Google Workspace
Microsoft 365
Microsoft Power BI
Oracle Cloud Infrastructure
Sysgem Logfile Concentrator
Tableau

Integrations Supported

Google Cloud BigQuery
Google Cloud Storage
Google Data Studio
Google Workspace
Microsoft 365
Microsoft Power BI
Oracle Cloud Infrastructure
Sysgem Logfile Concentrator
Tableau

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Oracle

Date Founded

1977

Company Location

United States

Company Website

www.oracle.com/cloud/systems-management/log-analytics.html

Company Facts

Organization Name

OmniIndex

Company Location

United States

Company Website

www.omniindex.io

Categories and Features

Log Management

Archiving
Audit Trails
Compliance Reporting
Consolidation
Data Visualization
Event Logs
Network Logs
Remediation
Syslogs
Thresholds
Web Logs

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

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