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What is Orax SDI?

We provide customized CRM and ERP solutions specifically designed for medium to large businesses in South Africa. Finding a dependable technology partner can frequently be a challenging task. At Orax, we focus on establishing long-lasting partnerships based on trust, loyalty, and integrity. Our aim is to develop relationships that highlight shared benefits, promoting ongoing growth over time. This philosophy results in a mutually beneficial scenario for everyone involved! Over the past decade, we have faced numerous challenges and celebrated various successes, and like our clients, we have only grown stronger through these experiences. We are committed to serving our clients for many generations to come, continuously promoting innovation and resilience in our solutions. By nurturing these connections, we hope to inspire a collaborative future that thrives on shared success.

What is Microsoft Customer Experience Platform?

Elevate your comprehension of customer behavior by utilizing the cutting-edge Microsoft Customer Experience Platform. When data is disjointed, it can create barriers that prevent you from gaining a holistic view of your customers and can impede the formation of lasting connections. Learn how to gather critical insights that are essential for your success. By harnessing the capabilities of your customer data, you can design tailored experiences that truly connect with your audience. Choose a platform that allows you to efficiently handle your customer information, leading to more relevant interactions and deeper engagement. Communicate with your customers on your own terms while ensuring you retain complete oversight of your data. Predict their needs to deliver the best content through the right channels at the perfect moment. By leveraging AI-driven pathways, you can guarantee smooth customer experiences at every touchpoint. Integrate transactional, behavioral, and demographic data in real-time to create an in-depth, 360-degree view of your clientele, which results in actionable insights that propel your business onward. This holistic strategy not only boosts customer satisfaction but also fortifies the loyalty of your brand while opening avenues for future growth. Ultimately, investing in a unified customer experience can transform the way you interact with your clients, leading to a more robust and thriving business model.

Media

Media

Integrations Supported

Azure Synapse Analytics
Microsoft Advertising
Microsoft Clarity
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
Microsoft Purview

Integrations Supported

Azure Synapse Analytics
Microsoft Advertising
Microsoft Clarity
Microsoft Dynamics 365
Microsoft Dynamics 365 Marketing
Microsoft Purview

API Availability

Has API

API Availability

Has API

Pricing Information

$45 per user per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Orax Solutions

Date Founded

2005

Company Location

South Africa

Company Website

oraxsdi.com

Company Facts

Organization Name

Microsoft

Date Founded

1975

Company Location

United States

Company Website

www.microsoft.com/en-us/industry/customer-experience-platform

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

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