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What is Orbit MDM?

The Orbit Meter Data Management (MDM) system acts as a middleware solution that connects meter data through the AMI framework and integrates it with the utility’s customer information system (CIS). Each year, Orbit MDM compiles over 3.6 million raw AMI reads from an individual meter, transforming this information into visual formats and concise customer usage summaries. Its powerful data management features enable users to retrieve both real-time and historical interval readings at intervals as brief as five minutes. This system is adept at addressing customer inquiries while effectively overseeing distribution assets such as meters and transformers. Users can easily navigate through different service types, including electricity, water, and gas, by selecting the relevant tab. Additionally, adjusting the displayed metrics for any specific year, month, or day is a straightforward process within the Orbit MDM platform. This system also ensures compatibility with all leading AMI vendor systems, allowing for a smooth integration experience for utilities. With its extensive range of functionalities, Orbit MDM significantly improves operational efficiency and enhances customer service for utility providers, making it an invaluable tool in the industry. Moreover, the ability to customize data views enhances user experience, further solidifying its role as an essential resource for utility management.

What is MyUsage Customer Portal?

Utility companies are facing increasing disruptive challenges in today's market. Technological advancements are altering the way customers interact with both their utilities and the broader environment. By partnering with utility providers, we can predict future technology trends that foster enhanced customer engagement through creative solutions. The influence of technology is profoundly changing the dynamics between utilities and their customers. With MyUsage, customers are provided with valuable information and advanced tools that enable them to address their queries independently, eliminating the need for direct contact with utility representatives. Our goal is to empower customers to effectively manage their own issues, promoting self-sufficiency. Additionally, we offer customers a chance to alleviate their debt by facilitating gradual payments of overdue balances. Consequently, we have successfully helped customers maintain their services while enabling utilities to recover nearly $200 in previously unrecoverable debt for each customer. This strategy encourages customers to make smaller, frequent payments, which aligns with their consumption patterns, ensuring they remain on top of their bills. Moreover, this method not only boosts customer satisfaction but also strengthens the long-term financial health of utility companies, ultimately creating a more sustainable business model for the future. In this way, we are not just addressing immediate needs but also laying the groundwork for a more resilient utility sector.

Media

Media

Integrations Supported

Itron Enterprise Meter Data Management

Integrations Supported

Itron Enterprise Meter Data Management

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PCS

Company Location

United States

Company Website

pcs-csa.com/products-services/mdm-meter-data-management

Company Facts

Organization Name

Exceleron Software

Date Founded

1999

Company Location

United States

Company Website

exceleron.com

Categories and Features

Categories and Features

Portal

Chat
Collaboration
Content Management
Document Management
File Sharing
Search

Utility Billing

ACH Payment Processing
Account Management
Billing & Invoicing
Cable
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

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