What is Bynry SMART360?

Bynry's SMART360 Next replaces the separate legacy systems many small and mid-sized utilities still run with one cloud platform. Customer information, billing, payments, meter data management, service and work orders, asset records, a customer self-service portal and reporting share one database.

Who it is for: North American water, electric and gas utilities of up to 40,000 accounts, including municipal utilities, cooperatives, investor-owned utilities and water districts.

What to expect: 25+ pre-built integrations (payments, smart meters, GIS, accounting), go-live in 20 to 24 weeks, AWS hosting with a 99.9% uptime commitment and SOC 2 Type II controls, and pricing per meter with unlimited users.

Customer result: Island Water Authority (35,000 accounts) reached 99% billing accuracy and recovered $3.2M in revenue after switching.

Pricing

Price Overview:
Annual subscription priced per active meter, with unlimited users. Implementation is priced separately based on your rollout. Every quote is custom-scoped. Built for North American utilities of up to 40,000 accounts.

Integrations

Offers API?:
Yes, Bynry SMART360 provides an API
All Bynry SMART360 Integrations
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Screenshots and Video

One platform for billing, customers, meters and field work

One platform for billing, customers, meters and field work

One platform for billing, customers, meters and field work Every customer on one screen Built for utilities of up to 40,000 accounts Every meter read checked before billing 25+ pre-built integrations and an offline field app

Company Facts

Company Name:
Bynry
Date Founded:
2016
Company Location:
Highlands, New Jersey, United States
Company Website:
www.bynry.com
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Product Details

Deployment
SaaS
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
On-Site Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Bynry SMART360 Categories and Features

Utility Management Systems

Billing & Invoicing
Customer Management
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management

Utility Customer Information Systems (CIS)

Utility Billing Software

ACH Payment Processing
Account Management
Billing & Invoicing
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management

Smart Utilities Software

Meter Data Management System

Bynry SMART360 Customer Reviews

Write a Review
  • Reviewer Name: Sally G.
    Position: Principal
    Has used product for: Free Trial
    Uses the product: Yearly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Critical assistance to small and medium water utilities

    Date: Jan 25 2025
    Summary

    It is truly remarkable and is going to be so helpful to these utilities.

    The company has put in considerable effort to learn the field and where the software can help most.

    Positive

    This is an amazing technology that brings efficiency to small and medium size utility operations. These systems need this critical technology the most since they are minimally staffed and do not have the capability to deploy higher cost, complex solutions.

    Negative

    It would be helpful to have more adoption so that the utilities can help each other and the company can expand the current capabilities of the technology.

    Read More...
  • Reviewer Name: Andre R.
    Position: CEO
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Very reliable

    Date: May 03 2025
    Summary

    They help my firms in bill management and there utilities is very good in electricity and bill payment

    Positive

    The help me with my company utilities I really appreciate there efforts in bill management and utilities

    Negative

    There is nothing I could think about them they are very compliant

    Read More...
  • Reviewer Name: Victoria L.
    Position: Investor/Advisor
    Has used product for: 6-12 Months
    Uses the product: Monthly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Feature-Rich Utility Platform, but Room for Improvement

    Date: Mar 18 2025
    Summary

    A robust and reliable platform for utility businesses, Bynry simplifies complex processes and enhances operational efficiency. With a few enhancements to analytics and performance, it could be a near-perfect solution.

    Positive

    Bynry provides an all-in-one utility management system with excellent features like automated meter reading, billing, and real-time customer communication. The mobile-friendly interface is a huge plus, allowing field teams to work efficiently on the go. Integration with third-party tools is seamless, making it easier to scale operations.

    Negative

    Some advanced reporting features could be improved for better customization. Additionally, occasional minor lags in the dashboard experience can be noticed when dealing with high data loads.

    Read More...
  • Reviewer Name: Pranav P.
    Position: CSO Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Comprehensive and user-friendly utility platform for modern needs

    Date: Jan 22 2025
    Summary

    SMART360 by Bynry Inc. is a powerful and intuitive utility platform designed to streamline operations and enhance customer service. Its cloud-based, multi-utility configuration, exceptional meter-reading capabilities, and seamless smart meter integration make it an ideal choice for utilities. Features like digital service order tracking and a user-friendly consumer app further solidify its value as a future-ready solution for operational efficiency and customer satisfaction.

    Positive

    SMART360's cloud-based, multi-tenant, and multi-utility architecture supports efficient management of multiple utilities on a single platform.
    The platform is highly user-friendly, enabling seamless adoption across diverse user groups.
    Exceptional compatibility with both manual and smart meters, with a meter reading app capable of processing 5000 readings in under two minutes.
    Integration with multiple OEM smart meters ensures seamless operations.
    Digital service orders with tracking enhance issue resolution efficiency, while the consumer mobile app provides easy access to bill payments and complaint tracking.

    Negative

    The integration with multiple OEM smart meters is impressive, but expanding the range of compatible devices could increase the platform’s versatility for even more diverse utilities.

    Read More...
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