Bynry SMART360
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Ratings and Reviews 4 Ratings
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What is Dropcountr?
Dropcountr provides powerful yet intuitive software designed for water analytics and customer engagement, compatible with any meter regardless of its brand or reading intervals. Through Dropcountr CLEAR, utility companies can analyze customer behaviors, manage water efficiency budgets for indoor and outdoor applications, swiftly address service requests, and engage with clients using modern communication tools. On the other hand, homeowners have access to Dropcountr HOME, which is a specialized customer portal that allows them to understand their water usage, compare it with their neighbors, set personal conservation targets, and benefit from crucial rebates and updates from their utility providers. This cloud-based platform not only improves data analytics but also enhances customer interaction, transforming water meter data into actionable insights that are valuable for both utility staff and their customers. By adopting preferred technologies to communicate with customers, utilities can reduce the number of service calls, automate notifications, and move towards more digital communication channels. This strategy not only fulfills customer expectations but also elevates overall satisfaction among users. Moreover, by implementing these advancements, both utilities and homeowners can collaboratively strive for more sustainable water management practices, leading to a shared commitment to preserving this vital resource for future generations. Thus, the integration of innovative technologies presents a promising future for effective water conservation efforts.
What is Bynry SMART360?
Bynry's SMART360 Next replaces the separate legacy systems many small and mid-sized utilities still run with one cloud platform. Customer information, billing, payments, meter data management, service and work orders, asset records, a customer self-service portal and reporting share one database.
Who it is for: North American water, electric and gas utilities of up to 40,000 accounts, including municipal utilities, cooperatives, investor-owned utilities and water districts.
What to expect: 25+ pre-built integrations (payments, smart meters, GIS, accounting), go-live in 20 to 24 weeks, AWS hosting with a 99.9% uptime commitment and SOC 2 Type II controls, and pricing per meter with unlimited users.
Customer result: Island Water Authority (35,000 accounts) reached 99% billing accuracy and recovered $3.2M in revenue after switching.
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided
Pricing Information
Annual subscription priced per active meter, with unlimited users. Implementation is priced separately based on your rollout. Every quote is custom-scoped. Built for North American utilities of up to 40,000 accounts.
Supported Platforms
SaaS
Android
iPhone
iPad
Supported Platforms
SaaS
Android
iPhone
iPad
Customer Service / Support
Web-Based Support
Customer Service / Support
Standard Support
Web-Based Support
Training Options
Documentation Hub
Online Training
Training Options
Documentation Hub
Online Training
On-Site Training
Company Facts
Organization Name
Dropcountr
Date Founded
2013
Company Location
United States
Company Website
www.dropcountr.com
Company Facts
Organization Name
Bynry
Date Founded
2016
Company Location
Highlands, New Jersey, United States
Company Website
www.bynry.com
Categories and Features
Customer Engagement
Not specified
Meter Data Management
Not specified
Utility Management Systems
Not specified
Categories and Features
Meter Data Management
Not specified
Smart Utilities
Not specified
Utility Billing
ACH Payment Processing
Account Management
Billing & Invoicing
Collections Management
Customer Management
Electricity
Meter Management
Metered Billing
Move In / Move Out
Natural Gas
Non-Metered Billing
Online Payment Processing
Penalty / Cut-Off Processing
Rate Management
Service Call Management
Trash
Water
Work Order Management
Utility Customer Information Systems (CIS)
Not specified
Utility Management Systems
Billing & Invoicing
Customer Management
Electricity
Natural Gas
Plant Management
Service Call Management
Trash
Water
Work Order Management
Workforce Management