ROLLER Reviews

Overall experience has been pleasant and support help if needed however I’m not sure if it’s my account or anyone else’s

Everything is easy and straightforward to use - all the layout is also good and helpful to find items you need

The only cons would be that sometimes my dashboard bugs out

I think the implementation was very smooth. The teams helping us get up and running were great. Once again, the support ROLLER has is wonderful.

I really enjoy using ROLLER, and it does make my life easier when dealing with 13 different venues and their pricing/product differences.

I enjoy how easy it is to create and edit products across all venues. We currently have 13 venues, and making pricing changes, product changes, or anything is VERY easy. You do it in one place, and it makes its way to all the venues.
It is very easy to use and has great support. The support team and managers are very helpful, and they care.

I really enjoy how fast things develop and move, and how much say we have as customers in new features.

I would say that being an alternative company that operates a little differently, it does make it challenging sometimes to get the features to work in our favour.

Great experience using roller and filled me with confidence to manage a venues and serve customers. Easy to train beginners on roller.

Really Easy to use.

Easier Accessible on Different Devices.

Easy to train other on how to use Roller.

Sometimes it was slow to update booking availability.

Getting support is always easy. On the whole Roller is a very user-friendly platform and great for generating stats for our company.

Reports are great, and Roller are open to generating new reports to suit our needs. Getting support, and ordering replacement products is straight-forward and convenient.

Some of the reports are superfluous to our needs and can therefore get confusing to know which report is best to use in certain situations.

Overall it is a easy to use system that is reliable and functions how you intended it to. Roller fix any issues very quickly.

It just works. Very reliable system that takes a lot of hassle of managing the day to day operations of a leisure venue.

I would love to have a variety of payment providers integrated which as my previous payment provider is a lot cheaper.

Overall, Roller is a great product and is recommended for anyone who has an indoor playground of any size. The customer service is also top notch!

One of our faves is the ease of use on the customer side to sign waivers and register for events, Open Play, birthday parties, and more online!

I wouldn't say there are really cons. It is simply a different program that one must learn to be able to effectively use it.

I am very happy with this system on terms of ease of use, reliability and pricing. I would not even consider changing systems.

I’ve been using the Roller system for 5 years now and it has never disappointed! It is so easy to use, which makes training new users a breeze. It maintains a large volume of information for our property which is communicated almost instantly upon customer completion. All of that comes with extremely reasonable monthly pricing. would strongly recommend this product to anyone.!

Honestly I have no complaints at all about the system.

This is a good POS system for the family entertainment center business. I would recommend this to others.

Very comprehensive POS software. There are many features that is unique to this POS that is very helpful. Support is adequate.

There is a bigger learning curve for this software.

Roller has been a great platform for us, especially when it comes to ticketing and tills. The QR system works brilliantly, making the customer journey smooth from purchase right through to entry. The support team are always helpful, whether you're getting set up or dealing with any issues along the way.

The setup process can be a bit complex, but the assistance provided makes it manageable. The main drawback is on the accounting side — you often need to pull multiple reports to get a full picture of your weekly takings, rather than having everything in one place. It also is a bit pricey. Overall, though, it’s a strong system with reliable support and excellent customer-facing features.

Great support getting you set up or helping with any issues that arise. Great for ticketing/shop tills, great ease with the use of QR's and easy flow from purchase to end for the customer.

when it comes to the accounting side and looking at your weekly takings, you need to use a number of reports to get the information required, rather than being able to look at one report. The set-up isn't the easiest, but there is support to help.

The system is going well, but as I mentioned, it needs more improvements in many details, especially which should be implemented in MENA

Costs and commission are higher than our expectation

Cloud Base
Excellent for Arcade and Reservation solutions
Friendly Dashboard
full online solution and access

Needs more development in the customization
Needs more flexibility in the items creation and stock control
Limitation of Amazon Payment Gateway ( forced the users to use one platform with one charge and terms)
Bad experience in setting up the printers, especially for wrist bands
Not supporting API setup ( additional charges should be there ), along with additional third-party to do so!
The commission on the credit card sales on the POS, not online, is a big part of the overload costs

The year and a half I have been using roller has been great. It makes my work experience run smoother with no trouble. I recommend any business that wants their things to go in an orderly and timely manner to choose roller.

This system is very helpful to use. It is very organized and effective. Very useful when we have to use it in a rush.

I think there should be a quicker way to reach the calendar but other than that, I have no complaints.

I wanted to take a moment to commend your outstanding customer service. Megan, Marko, Jamie, Kevin, Mason and their team went above and beyond to assist us with onboarding, and their professionalism, patience, and attention to detail made all the difference. It's rare to encounter such thoughtful and helpful service, and I truly appreciate the effort that was made to ensure my experience was positive. Thank you for having such a dedicated team!

Quick response from the team and very helpful!
Process was very smooth and easy, Kevin was amazing on the day we went live, we had problems with the internet but he managed to get us live with hotspot and made sure everything was running smoothly.

Nothing that I can think of, it took us 6 weeks for the transition but I guess it was due to the holidays.

Great visuals. Payment button should not pop up despite invoice payments completed each month and not credit card due to security concerns.

Visual layout is designed perfectly with easy step by step. Helps younger generation to learn fast.

Payment button always visible when changing screen

It's great! I recommend it to any business who needs a new pos as it come with great ease. When cashing out, it makes it simple to count how much money you really have

I think roller is an amazing pos. There haven't been many troubles after everyone got used to how it runs and everything is easy to find.

There are not many things not to like! The design is beautiful and navigation is very simple

Roller is a very advanced booking software, which is easy to use and considers the needs of businesses. It would be even better if it introduced dynamic pricing.

Roller is very easy to use and is a very competent booking software with a lot of excellent features.

The support is lacking- often we are ourselves know more than the support team.

I seriously recommend all companies to use ROLLER using this since starting at my company to track sales and how much money is made in the day has made my job so much easier.

I have used ROLLER for just over a year at my work place and it’s made work that more productive it’s simple and efficient.

I can’t find a fault in all honesty my years of working at companies that use the same kind of software this has been the most reliable.

So smooth specially when I have a lot of Customers i can punch like a blast. Totally underrated love it.

I like the most how updated the system is, and how fast it is in terms of Punching totally recommended.

Sometimes it's not connecting you need to press the roller connect.

Overall a fantastic all-in-one booking system that is perfect for parks, FECs and activity centres that have a variety of products and upsells including Food & Beverage options.

A booking system that is already excellent and whose team is constantly adding more and more improvements and upgrades.

Great support team who quickly deals with questions or queries as well as fixes where required.
The onboarding process was excellent with helpful 1 on 1 advice
Feature led with constant updates that bring in both things that we wanted and things we didn't know we did.

Settings can sometimes be cumbersome to set and just require repetition to learn the nooks and crannies of what makes what tick.
Compared to other systems, the monthly fees can be on the pricey side, however, the card processing fees make up for this. On face value, it can feel hefty which may put off interested companies.

I really like the system, it’s easy to use and takes very little training. Once you set up your profiles it makes everything even easier. Wonderful product.

Easy to use, profile dependent, intuitive, seamless, categorized, streamlined, online resources available.

Gets confused with discounts and sometimes requires restarting.

Couldn’t fault it, it is an easy to use system which all staff have quickly learned and loved to use. Very customisable whilst also being visually appealing.

Interface is very user friendly and easy to train staff. Lots of useful support from Roller online with troubleshooting.

Recently discovered the Forms option offered by Roller. Finding it very easy to create new forms, for instance we now use the feature for our parties where our customers simply fill in the form directly via a link, which links with our POS systems , streaming lining our check-in process.

I’m yet to find anything I do not like about Roller, everything is very well thought out and for us, works perfectly.