ROLLER Reviews

I love roller, it provides an effortless experience that is universal for all users, even newbies. Training employees for Roller is effortless with its convenient GUI and great mechanics. Its ease of utilization has made working fun and enjoyable.

Roller is clean and well organized, I love the look and the fact that it knows everything. Roller is molded for our trampoline park and has everything necessary for a smooth checkout process.

Sometimes it has some technical issues but never anything that causes a huge problem, a simple reset fixes the worst.

A very good and easy but professional booking system!!
It took me about 1 hour to learn everything inside and out of the booking system and time is precious when you have to use it everyday

Quick
Easy to understand and learn
Good feedback and help
Easy to teach others the system
An overall good and professional system

Design could be a little bit better
Could be bugs sometimes

We're very happy with the platform! It's a tool that truly simplifies the workflow and enhances productivity.

While we haven't explored the POS system aspect of the platform, I must say that the Roller system is a game-changer for streamlining bookings! Its user-friendly interface and intuitive design make online bookings a breeze! Maria's customer service was exemplary! Her training on the online system was not only thorough but also delivered with patience and clarity. She made sure to address all our queries, ensuring we felt confident navigating the system.

The online platform offers a solid foundation for managing online bookings, but there's a small room for improvement. One feature that could greatly enhance user experience is the integration of answers from the document section into the order section automatically. By linking these two sections and creating products based on document responses, users could streamline the ordering process significantly. This enhancement would not only save time but also reduce the risk of errors by ensuring that relevant information seamlessly transfers between sections.

Enjoy the software and POS system is good quality and easy to use. I think some user friendly updates or easier ways to view some pages would be awesome but otherwise, capable of doing most things. It would be awesome, if you were able to view the daily bookings calendar on the POS machine so staff knew what was coming up for the day without having a print out. But do enjoy using the system.

User friendly booking system, good reports and updating prices etc is also easy. Good processes can be created from using the POS and app.

Notes don't attach to receipt/booking from POS to App. Ie, when taking a misc amount, you usually need to add a note, we enter invoice numbers for large payments, these don't always print on the receipt but also don't show in the app when checking records etc.
Calendar set up, doesn't allow bookings on either side of a booking to open up. IE we have slots every hour from 10am - 5pm. If a booking is made for 12pm we prefer that the 11am and 1pm slots were left open and the other slots were closed out until the 11am and 1pm slots received a booking. So when the 1pm slot is taken, the 2pm slot then opens up etc.

Megan and the help desk's support made this a smooth transition for a complex system. The one recommendation I have is to have hands-on assistance with setting up the hardware.

This lady right here knows her stuff and walked us through every step of the way. She is amazing. Highly recommend her

Few glitches in Roller along the way. Unable to delete individual stock items without deleting the entire section.

Overall I would totally recommend Roller!! Roller makes handling money and ringing up transactions fun! Roller is very flexible and can be used at many types businesses. If I ever leave my current job I will definitely miss roller. Roller is constantly updating their system and is always quick to fix any minor bugs/ add new options. Thank you Roller!

Roller is very simple to use. I have used multiple pos systems and Roller is by far my favorite. Cashing tills in and out is a breeze with the amount calculator tool. The ability to attach photos to items and passes also makes it very easy to navigate and ring up a sale. We use Roller at the trampoline park that I help manage and it makes checking in customers/ members very simple and fast. I also love that the designated wristband color for each pass can be displayed on the screen. Overall I definitely recommend roller, especially to businesses that offer memberships.

I cannot think of any major cons of roller. Roller is definitely very unique in the world of pos applications and may take some time to get used to when transferring from a different pos system. However Roller has many training videos and booklets to make learning and navigating their system a breeze.

Great software and I would recommend it to anyone who needs an upgrade from their current software service.

The thing that I have loved the most about Roller is that everything is at the touch of a button. From booking parties as well as making purchases from the front desk we can access all of it and keep organized as well.

What I didn't like is that there is a learning process because of how detailed Roller is but despite that, once you get ahold of it you can see how beneficial this software can be.

I’m so glad our company made the switch to Roller from our previous software (Centeredge). We enjoy the detailed reports that we can run to help us better understand the numbers of our business.

The company I work for sees a high amount of traffic & Roller consistently helps us tremendously with interacting with such a large customer base on a day to day basis. It is user friendly and easy to run various reports for pretty much anything you can imagine. If there is anything a team member of mine or I don’t understand how to do, they even offer quick how to videos. My favorite thing so far has been the collaboration between the company I work for and Roller. There have been features or reports that we expressed would help us even more, and Roller has worked side by side with us and created them!

I’m so grateful you created the wristband option. I would absolutely love an option to assign a specific time to a wristband color. Right now, it seems that it only goes off the order of the colors you select & your hours of operation. However, we have different jump options (for example 3 hours) that we still need to adjust manually in person since the software will tell us the incorrect wristband color to hand out. It would make it a lot easier for some other team members, especially new team members that we are training at the front desk.

I have not explored everything as I am still in trial but looks good so there isn’t anything I do not like but loads I do like as mentioned below

Easy
Practical
Affordable and convenient

Easy
Practical
Affordable and convenient

N/A.

Awesome, the training course was very helpful as well! Our account rep Grant was very knowledgeable and easy to work with.

Very easy setup and usage. Very user friendly and self explanatory once it is set up! Easy set up with the training course.

Nothing so far! I wish it was a little easier to set up rewards program.

Grant has been excellent with ensuring we have everything we need to go live with Roller. I look forward to using Roller more in the future.

The public interface is very easy to navigate. It shows the right amount of information and not too much additional/unnecessary material.

It has been difficult trying to create products for the variety of events we host in our venues.

Still fairly new to the service but extremely excited for the many ways this will improve our business!

So many more functions and options than our previous service that allows not only ease of use but adds avenues to generate additional income. Features like add-on buttons at checkout.

It's overwhelming to get started and there are multiple was to enter data, each one with a different outcome, it is time consuming to figure out the different options and what the best set up for our needs, but once that is figured out it is super easy to maintain.

Great product that was easy to set up, looks great and has all the little details you wouldn't have thought of on your own but need.

Great support from our account rep to answer any questions we had. Oftentimes, additional items within the platform also helped us accomplish what we needed before needing to reach out to the rep each time. The design components are easy to use and set up and are fairly basic while still looking nice.

There aren't a whole lot of custom design features. Some will not be bothered by this as it allows for a streamlined process for those not as familiar with design but others who prefer a more custom technical approach may feel it is lacking.