ROLLER Reviews

However, I love it and recommend it for smaller industries with fewer products.
I appreciate the fact that it's easy to use and will love it if it can be made easier to communicate with guests such as the feedback section being more friendly, and so on.

I have been using roller for the past 3years now and will likely use it for a long time. very easy to understand the mode of operations.

Some of the things i have seen in roller is that, it lacks some features compared to some applications that i have used for years.
I will request to have a team in place that will respond to the challenges of users faster and update some features which i will say them upon request.

My experience overall is Roller is a fantastic system to work on and the support I received from Filipe was outstanding during the transition period and afterwards. Any questions I had he was very quick to respond with a solution. Always very professional and friendly, a pleasure to work with.

Roller is by far the best booking system I have used. Very user friendly. Always constant updates and new features which add to a smooth checkout for the customers. Add Ons are great for the extra sales. Creating the style of checkout that works for your business is a great feature and is working very well for our team.

Very little to report here, other than customers can't manage their own booking but this is been released very soon.

Overall, incorporating Roller into our recreational rock climbing centre has been a game-changer. It has streamlined our operations, enhanced the customer experience, and empowered us to make data-driven decisions to drive growth. If you're looking for a comprehensive solution to manage your leisure and entertainment business efficiently, Roller comes highly recommended.

One of the most significant benefits of Roller is its robust booking management system. With customisable booking options, we can effortlessly accommodate various group sizes and time slots. This flexibility has not only improved our scheduling process but has also enhanced customer satisfaction by allowing climbers to easily find suitable slots and book in advance.

Moreover, Roller's integrated waiver system has been a game-changer for us. Instead of the hassle of paper waivers and manual filing, customers can now sign waivers online before arriving at the centre. This not only saves time but also ensures compliance with safety regulations. The ease of access to digital waivers has significantly reduced check-in times, allowing us to focus more on providing a memorable climbing experience.

In addition to its operational benefits, Roller offers robust reporting and analytics tools that provide invaluable insights into our business performance. We can track key metrics such as booking trends, revenue growth, and customer demographics, enabling us to make informed decisions to optimise our services further.

It took some time and effort at first to become acquainted with the platform when implementing Roller. There was a learning curve even with the user-friendly design, especially for staff members who were not as tech-savvy.

From time to time, we have experienced delayed loading times or system crashes on the Roller platform. Even while these problems have only sometimes occurred and have been small, they can nonetheless cause delays in our work during busy times.

My overall experience with ROLLER has been nothing short of exceptional. From its intuitive interface to its robust functionality, ROLLER has consistently exceeded my expectations. Maneuvering through the software is a breeze, thanks to its user-friendly design that prioritizes ease of use without sacrificing efficiency. Whether managing bookings, or processing transactions, ROLLER ensures a seamless experience every step of the way. What truly sets ROLLER apart is its reliability - I've never encountered any issues or glitches while working with it.

ROLLER is exceptionally user-friendly, boasting seamless maneuverability. The software operates swiftly and efficiently, ensuring a smooth experience at every turn.

I have yet to encounter any issues while utilizing its functionalities.

I would and do recommend ROLLER to a lot of the clients I speak with. After using other POS systems ROLLER is in my opinion the leader of the pack!

I’ve been using ROLLER now for a little over 9years in the FEC business. The amount of flexibility Roller has provides when creating products, editing scheduling for check-in times and the value it has added for our guest. With this platform being so user and guest friendly it has tremendously improved our guest experience.

I don’t like that ROLLER isn’t integrated with more time and attendance platforms. I would really love to track my labor in real time but am not able to do so at this time.

Overall best system I've used for waivers and a POS with very easy to use system whenever making changes.

Support has been a lot more helpful lately and features get added regularly to make the system more seamless.

I'd like a way to sort detailed product sales by employee to be able to run individual employee incentives rather than having to count everything manually or use 3rd party software.

As a business owner I have been using the Roller system for years and just love it. Online bookings and how the system manages this plus all the extra additions and prompts you can add to your checkout carts and point of sale really help drive my business’s revenue. Great work Roller.

Roller POS and Venue manager are extremely user friendly and non complicated. It’s a very trainable system as well for my business team.

That they do not have a “cash out” system available through Roller payments.

Overall it’s been a positive change switching to roller and it’s friendly and easy of use interface has helped staff.

Clearly displays all product infos and sun category’s as required. With pictures and labels and it’s easy to filter through all products types.

Nothing at the moment it’s been very positive experience.

I would recommend Roller to a friend and be able to successfully help them get everything situated to properly integrate Roller into their facility! I do not plan to move away from Roller!

I enjoy being able to easily track events, memberships, capacity, revenue, and reports all in one software! Once you are familiar with the software, using it daily is very efficient!

I believe that there are some features that should be developed already that are very useful that do not seem to be developed.

Very flexible and the updates are very welcome (when they work properly) and it makes life easier working at the trampoline parks I've worked at with this system.

It is very easy for training and easy to pick up. The back end is easily one of the highlights when it comes to using Roller. Fixes roll out very quickly, but support can be tedious to work with.

Customer Support does not understand their own system and constantly says to "clear the cache" which has become a running joke any time we have an issue with Roller.

Overall I really enjoy roller and how technically involved it is. I also love that I can work from home without having to be on the networks WiFi.

I really liked how when doing party schedules, the system itself divided up the pizzas, locations, child names, and starting times without me having to click on every individual party.

I didn’t like that when the WiFi goes out the entire system does too. So it’s a struggle with our customers and our staff.

Probably one of the biggest regrets within our business has been switching to Roller.

It was sold to be a more flexible and capable booking processor to our previous system, but has proven itself to be a disappointment all the way.

The ability to have a POS and self service Kiosks. The opportunity for upsells.

Low card processing costs.

Lots of bugs.

Constant issues with blocked of capacity appearing in different times and places than that they were applied for. Roller support has witnessed but a fix has not been forthcoming for months.

Inadequate flexibility for slots for events. Custom bookings for corporates requiring alternative timings is a logistical fight and no easy way exists to do so.

As an escape room company, the control of staff assigned to bookings is wholly inadequate. Pur scheduling managers lose days every week just upkeeping the system to prevent roller from selling slots we can't staff.

Reporting too rigid, allowing only for preset reports of which none suit my needs.

Booking overviews always require clicking into to see basic information.

Support generally unhelpful and no resolutions.

Functionality is limited.

Unintuitive interfaces.

I think it is a good system, but definitely has some areas that it could improve on, it is a good system for a busy environment with lots of customers.

From a managing standpoint, the Roller POS system runs very smoothly and efficiently compared to past systems I have used. Everything is clearly laid out, easy to learn, and makes some of the management processes a lot faster. From scheduling complicated bookings to checking them out, the process is simple. I am able to find memberships, and customers, and even reprint old receipts.

One of the main things I don't like about the system is how it is set up with memberships at my current workplace. We at times have multiple members within the same family checking in at a time, but because of the system, I can only check in one booking holder at a time. With Families with complicated last names, I often have to ask multiple times how to spell the name of each kid, which can get frustrating for families with 3-5 kids. I can tell that the parents get slightly annoyed as I continually ask. At times this feature can make checking in members slow than checking in those without a membership.

I love roller! So reliable and helpful to all who use it. It creates a quick and reliable service for everybody.

I love it, such a reliable program and works amazing for our facility!!! Every time I walk into work I know it is going to be a great day! Roller makes all of our jobs easier and much more efficient.

None! I can’t say a bad thing about it, everything has been awesome.

Great support on setup and help in answering questions along the way. Definitely needed the setup support.

Comprehensive features and fairly easy to learn with a slight learning curve. Very reliable software and simple connectivity with payment processing.

User interface could use some improvements on both the customer-facing side and business management side to make it more intuitive to use. The learning curve exists to navigate all the menus and labels. Also the ability to view the account on a mobile device is almost impossible. Need a native app or better mobile web support to do tasks, which are often on the go.

Overall awesome experience. I worked specifically with Iain. He was great. If I had a question, he would make a quick video to show me how to solve the problem. It was very seamless. A

We had another service that we used, it didn't meet our needs.
We reached out to Roller and it has been to use. The user end, both customer and staff is extremely easy to use. Creating products, online ecommerce and scheduling has been great. Our guests compliment how easy to use it is, and how much faster our processes have become. We really liked the 'playground' to test our products at the POS and e-commerce. It made implementing and using the product more efficient and showed us where some of our flaws were. We were able to correct those prior to going live.

Some of the work arounds we had to come up with to make things easier or do what we needed. We would also like to see a 'bar tab' type feature.

Overall experience with Roller is good. The only con I have is not being able to take payment over the phone.

Roller makes it easy to build bookings and send out emails to our customers!
I enjoy the fact customers are able to review through roller rather than going to google or an outsource for their reviews.

A con for roller at the moment is not being able to take payment over the phone.

Overall ROLLER is a super easy system I would recommend a lot of company's to test it out it makes being a cashier a lot easier.

ROLLER is a really easy system to use it makes cashiering super easy it really helps with giving the costumers the right amount if change and receiving the proper amount.

The only con about roller is sometimes the cashier till will not open during my shift so I would not be able to handle cash at the register only check in?

I'm happy with the product, once I got over the initial learning curve it has been great and very useful.

I like the wide range of functions roller has to offer, from scheduling to stock management and memberships. Roller has almost everything I need.

Sometimes scheduling sessions can be a bit difficult.

Holly, our account manager is proactive at supporting us with changes, very positive. When we transitioned away from mandatory use from our previous franchisees, we elected to keep the Roller platform of its functionality and ease of use.

The functionality, easy of use and suitability is perfect for a leisure centre. It easily allows for management of products, resources and allows for full sales and products to be instantly generated and sent to an email automatically. The stock control we have been able to link with our suppliers allowing for an automatic re ordering system.

Personally, i can't think of any cons as it's very user friendly, cost effective and efficient.