ROLLER Reviews

Overall I really enjoy roller and how technically involved it is. I also love that I can work from home without having to be on the networks WiFi.

I really liked how when doing party schedules, the system itself divided up the pizzas, locations, child names, and starting times without me having to click on every individual party.

I didn’t like that when the WiFi goes out the entire system does too. So it’s a struggle with our customers and our staff.

Probably one of the biggest regrets within our business has been switching to Roller.

It was sold to be a more flexible and capable booking processor to our previous system, but has proven itself to be a disappointment all the way.

The ability to have a POS and self service Kiosks. The opportunity for upsells.

Low card processing costs.

Lots of bugs.

Constant issues with blocked of capacity appearing in different times and places than that they were applied for. Roller support has witnessed but a fix has not been forthcoming for months.

Inadequate flexibility for slots for events. Custom bookings for corporates requiring alternative timings is a logistical fight and no easy way exists to do so.

As an escape room company, the control of staff assigned to bookings is wholly inadequate. Pur scheduling managers lose days every week just upkeeping the system to prevent roller from selling slots we can't staff.

Reporting too rigid, allowing only for preset reports of which none suit my needs.

Booking overviews always require clicking into to see basic information.

Support generally unhelpful and no resolutions.

Functionality is limited.

Unintuitive interfaces.

I think it is a good system, but definitely has some areas that it could improve on, it is a good system for a busy environment with lots of customers.

From a managing standpoint, the Roller POS system runs very smoothly and efficiently compared to past systems I have used. Everything is clearly laid out, easy to learn, and makes some of the management processes a lot faster. From scheduling complicated bookings to checking them out, the process is simple. I am able to find memberships, and customers, and even reprint old receipts.

One of the main things I don't like about the system is how it is set up with memberships at my current workplace. We at times have multiple members within the same family checking in at a time, but because of the system, I can only check in one booking holder at a time. With Families with complicated last names, I often have to ask multiple times how to spell the name of each kid, which can get frustrating for families with 3-5 kids. I can tell that the parents get slightly annoyed as I continually ask. At times this feature can make checking in members slow than checking in those without a membership.

I love roller! So reliable and helpful to all who use it. It creates a quick and reliable service for everybody.

I love it, such a reliable program and works amazing for our facility!!! Every time I walk into work I know it is going to be a great day! Roller makes all of our jobs easier and much more efficient.

None! I can’t say a bad thing about it, everything has been awesome.

Great support on setup and help in answering questions along the way. Definitely needed the setup support.

Comprehensive features and fairly easy to learn with a slight learning curve. Very reliable software and simple connectivity with payment processing.

User interface could use some improvements on both the customer-facing side and business management side to make it more intuitive to use. The learning curve exists to navigate all the menus and labels. Also the ability to view the account on a mobile device is almost impossible. Need a native app or better mobile web support to do tasks, which are often on the go.

Overall awesome experience. I worked specifically with Iain. He was great. If I had a question, he would make a quick video to show me how to solve the problem. It was very seamless. A

We had another service that we used, it didn't meet our needs.
We reached out to Roller and it has been to use. The user end, both customer and staff is extremely easy to use. Creating products, online ecommerce and scheduling has been great. Our guests compliment how easy to use it is, and how much faster our processes have become. We really liked the 'playground' to test our products at the POS and e-commerce. It made implementing and using the product more efficient and showed us where some of our flaws were. We were able to correct those prior to going live.

Some of the work arounds we had to come up with to make things easier or do what we needed. We would also like to see a 'bar tab' type feature.

Overall experience with Roller is good. The only con I have is not being able to take payment over the phone.

Roller makes it easy to build bookings and send out emails to our customers!
I enjoy the fact customers are able to review through roller rather than going to google or an outsource for their reviews.

A con for roller at the moment is not being able to take payment over the phone.

Overall ROLLER is a super easy system I would recommend a lot of company's to test it out it makes being a cashier a lot easier.

ROLLER is a really easy system to use it makes cashiering super easy it really helps with giving the costumers the right amount if change and receiving the proper amount.

The only con about roller is sometimes the cashier till will not open during my shift so I would not be able to handle cash at the register only check in?

I'm happy with the product, once I got over the initial learning curve it has been great and very useful.

I like the wide range of functions roller has to offer, from scheduling to stock management and memberships. Roller has almost everything I need.

Sometimes scheduling sessions can be a bit difficult.

Holly, our account manager is proactive at supporting us with changes, very positive. When we transitioned away from mandatory use from our previous franchisees, we elected to keep the Roller platform of its functionality and ease of use.

The functionality, easy of use and suitability is perfect for a leisure centre. It easily allows for management of products, resources and allows for full sales and products to be instantly generated and sent to an email automatically. The stock control we have been able to link with our suppliers allowing for an automatic re ordering system.

Personally, i can't think of any cons as it's very user friendly, cost effective and efficient.

I love roller, it provides an effortless experience that is universal for all users, even newbies. Training employees for Roller is effortless with its convenient GUI and great mechanics. Its ease of utilization has made working fun and enjoyable.

Roller is clean and well organized, I love the look and the fact that it knows everything. Roller is molded for our trampoline park and has everything necessary for a smooth checkout process.

Sometimes it has some technical issues but never anything that causes a huge problem, a simple reset fixes the worst.

A very good and easy but professional booking system!!
It took me about 1 hour to learn everything inside and out of the booking system and time is precious when you have to use it everyday

Quick
Easy to understand and learn
Good feedback and help
Easy to teach others the system
An overall good and professional system

Design could be a little bit better
Could be bugs sometimes

We're very happy with the platform! It's a tool that truly simplifies the workflow and enhances productivity.

While we haven't explored the POS system aspect of the platform, I must say that the Roller system is a game-changer for streamlining bookings! Its user-friendly interface and intuitive design make online bookings a breeze! Maria's customer service was exemplary! Her training on the online system was not only thorough but also delivered with patience and clarity. She made sure to address all our queries, ensuring we felt confident navigating the system.

The online platform offers a solid foundation for managing online bookings, but there's a small room for improvement. One feature that could greatly enhance user experience is the integration of answers from the document section into the order section automatically. By linking these two sections and creating products based on document responses, users could streamline the ordering process significantly. This enhancement would not only save time but also reduce the risk of errors by ensuring that relevant information seamlessly transfers between sections.

Enjoy the software and POS system is good quality and easy to use. I think some user friendly updates or easier ways to view some pages would be awesome but otherwise, capable of doing most things. It would be awesome, if you were able to view the daily bookings calendar on the POS machine so staff knew what was coming up for the day without having a print out. But do enjoy using the system.

User friendly booking system, good reports and updating prices etc is also easy. Good processes can be created from using the POS and app.

Notes don't attach to receipt/booking from POS to App. Ie, when taking a misc amount, you usually need to add a note, we enter invoice numbers for large payments, these don't always print on the receipt but also don't show in the app when checking records etc.
Calendar set up, doesn't allow bookings on either side of a booking to open up. IE we have slots every hour from 10am - 5pm. If a booking is made for 12pm we prefer that the 11am and 1pm slots were left open and the other slots were closed out until the 11am and 1pm slots received a booking. So when the 1pm slot is taken, the 2pm slot then opens up etc.

Megan and the help desk's support made this a smooth transition for a complex system. The one recommendation I have is to have hands-on assistance with setting up the hardware.

This lady right here knows her stuff and walked us through every step of the way. She is amazing. Highly recommend her

Few glitches in Roller along the way. Unable to delete individual stock items without deleting the entire section.

Overall I would totally recommend Roller!! Roller makes handling money and ringing up transactions fun! Roller is very flexible and can be used at many types businesses. If I ever leave my current job I will definitely miss roller. Roller is constantly updating their system and is always quick to fix any minor bugs/ add new options. Thank you Roller!

Roller is very simple to use. I have used multiple pos systems and Roller is by far my favorite. Cashing tills in and out is a breeze with the amount calculator tool. The ability to attach photos to items and passes also makes it very easy to navigate and ring up a sale. We use Roller at the trampoline park that I help manage and it makes checking in customers/ members very simple and fast. I also love that the designated wristband color for each pass can be displayed on the screen. Overall I definitely recommend roller, especially to businesses that offer memberships.

I cannot think of any major cons of roller. Roller is definitely very unique in the world of pos applications and may take some time to get used to when transferring from a different pos system. However Roller has many training videos and booklets to make learning and navigating their system a breeze.

Great software and I would recommend it to anyone who needs an upgrade from their current software service.

The thing that I have loved the most about Roller is that everything is at the touch of a button. From booking parties as well as making purchases from the front desk we can access all of it and keep organized as well.

What I didn't like is that there is a learning process because of how detailed Roller is but despite that, once you get ahold of it you can see how beneficial this software can be.

I’m so glad our company made the switch to Roller from our previous software (Centeredge). We enjoy the detailed reports that we can run to help us better understand the numbers of our business.

The company I work for sees a high amount of traffic & Roller consistently helps us tremendously with interacting with such a large customer base on a day to day basis. It is user friendly and easy to run various reports for pretty much anything you can imagine. If there is anything a team member of mine or I don’t understand how to do, they even offer quick how to videos. My favorite thing so far has been the collaboration between the company I work for and Roller. There have been features or reports that we expressed would help us even more, and Roller has worked side by side with us and created them!

I’m so grateful you created the wristband option. I would absolutely love an option to assign a specific time to a wristband color. Right now, it seems that it only goes off the order of the colors you select & your hours of operation. However, we have different jump options (for example 3 hours) that we still need to adjust manually in person since the software will tell us the incorrect wristband color to hand out. It would make it a lot easier for some other team members, especially new team members that we are training at the front desk.

I have not explored everything as I am still in trial but looks good so there isn’t anything I do not like but loads I do like as mentioned below

Easy
Practical
Affordable and convenient

Easy
Practical
Affordable and convenient

N/A.

Awesome, the training course was very helpful as well! Our account rep Grant was very knowledgeable and easy to work with.

Very easy setup and usage. Very user friendly and self explanatory once it is set up! Easy set up with the training course.

Nothing so far! I wish it was a little easier to set up rewards program.