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What is Orckestra?

Engage with shoppers across all digital platforms to boost conversion rates by providing a more intelligent and personalized shopping journey. Remove obstacles by consolidating your omnichannel operations and experiences through a single commerce platform. Empower your retail teams with crucial mobile tools that ensure seamless integration of online and in-store customer interactions. Designed to meet the needs of modern omnichannel retail, Orckestra Commerce Cloud enables you to innovate and craft distinctive experiences. Quickly develop new omnichannel commerce solutions with a flexible API-driven platform, supported by a broad range of commerce services and business applications. Launch online stores and showcase products on a global scale, all while maintaining a cohesive strategy. Our experience management system, focused on commerce, allows for customer engagement through tailored web and mobile interactions. You can sell from any location and fulfill orders from virtually anywhere, while effectively managing the entire order lifecycle using our API-first approach, which simplifies processes and boosts overall efficiency. This comprehensive solution equips your business to thrive in the rapidly changing digital landscape while fostering customer loyalty and satisfaction.

What is Manhattan Active Retail?

The retail industry is undergoing a significant transformation, shifting from traditional B2B models to B2C and even B2B2C frameworks, as companies work diligently to navigate a marketplace where digital interactions play a pivotal role in nearly every transaction; in such a dynamic environment, the ability to quickly adapt can determine whether a business thrives or falters. As the merging of online and offline shopping experiences becomes commonplace, retailers need to be prepared to sell, engage, and fulfill orders across multiple platforms seamlessly. Manhattan ActiveĀ® Omni distinguishes itself by delivering an integrated solution for sales, engagement, and fulfillment through a singular cloud-native application, providing the essential flexibility and scalability required to address the complexities of omnichannel customer interactions. This cloud-developed platform features a robust suite of order management, inventory control, fulfillment processes, customer engagement tools, and point-of-sale functionalities, ensuring that it remains current and highly responsive. By leveraging this cutting-edge technology, retailers can not only optimize their operations but also significantly enhance customer service levels and boost profitability in an ever more competitive landscape. In essence, embracing such innovative solutions is crucial for retailers aiming to stay ahead in a world where consumer expectations are continuously evolving.

Media

Media

Integrations Supported

Cleo Integration Cloud
FreightExchange
Manhattan Active Point of Sale
Microsoft 365
Microsoft Dynamics 365

Integrations Supported

Cleo Integration Cloud
FreightExchange
Manhattan Active Point of Sale
Microsoft 365
Microsoft Dynamics 365

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Orckestra

Date Founded

2006

Company Location

Canada

Company Website

www.orckestra.com/en/

Company Facts

Organization Name

Manhattan Associates

Date Founded

1990

Company Location

United States

Company Website

www.manh.com/active/omni

Categories and Features

Multi-Channel eCommerce

Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce

Categories and Features

Retail Management

CRM
Commission Management
Email Marketing
Employee Management
Loyalty Program
Mail Order
Merchandise Management
Multi-Location
Order Management
Purchase Order Management
Reporting/Analytics
Returns Management
eCommerce

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