Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Ratings and Reviews 0 Ratings

Total
ease
features
design
support

This software has no reviews. Be the first to write a review.

Write a Review

Alternatives to Consider

  • Jesta Vision Suite Reviews & Ratings
    25 Ratings
    Company Website
  • Katana Cloud Inventory Reviews & Ratings
    260 Ratings
    Company Website
  • Pepperi Reviews & Ratings
    141 Ratings
    Company Website
  • IUX Reviews & Ratings
    888 Ratings
    Company Website
  • Now Commerce Reviews & Ratings
    40 Ratings
    Company Website
  • Flowlens Reviews & Ratings
    39 Ratings
    Company Website
  • OANDA Reviews & Ratings
    52,335 Ratings
    Company Website
  • Fishbowl Reviews & Ratings
    1,059 Ratings
    Company Website
  • Runit RealTime Cloud Reviews & Ratings
    25 Ratings
    Company Website
  • TradingView Stock Widgets Reviews & Ratings
    16 Ratings
    Company Website

What is OrderMaster?

Orders can be managed through multiple channels, such as websites, telesales, EPOS systems, trade counters, and ecommerce platforms, catering to both retail and trade customers. Telesales are crucial in any direct sales framework, as they handle customer questions, resolve issues, and efficiently process orders. Cyrane offers a wide array of tools aimed at equipping telesales and customer service agents with the means to oversee all aspects of customer service and order management smoothly. Key features include trade account and retail pricing, promotional offer integration, media codes, customer notes, reminders, gift messages, and options for product personalization. An automatic stock allocation system helps prevent overselling by providing complete visibility of inventory levels and allows for manual stock allocation when necessary, enhancing the flexibility of the order fulfillment process and enabling timely adjustments to meet customer service needs. This thorough approach not only streamlines operations but also ensures that maintaining customer satisfaction remains a primary focus throughout the order management system, thus fostering long-term client relationships.

What is ICR Evolution?

Regardless of whether your organization is a small to medium-sized enterprise or a large entity listed on the FTSE100, and whether your industry lies in utilities or finance, ICR Evolution provides customized solutions designed to meet all your customer requirements effectively. Leveraging our advanced scripting and templating features allows you to reduce the frequency of customer outreach while simultaneously boosting your First Contact Resolution rate, leading to enhanced communication. Our intuitive software is engineered to alleviate agent fatigue and create more opportunities for thorough customer assessments, thereby decreasing the likelihood of repeat inquiries. With multiple dialing options such as predictive, progressive, preview, and agentless modes, our ICR software lets you choose the optimal approach for your telesales strategies. This means your agents can focus exclusively on revenue generation, while the evolution software expertly handles all other operational elements, streamlining efficiency across the board. Ultimately, this strategy not only improves the experience for your customers but also cultivates a more efficient and satisfying work environment for your staff, thus driving overall business success.

Media

Media

Integrations Supported

Facebook
FootPrints
Freshdesk
Gmail
Instagram
ManageEngine ServiceDesk Plus
Microsoft Dynamics 365
Salesforce
Sugar Connect
Telegram
Vtiger CRM
X (Twitter)
Zendesk

Integrations Supported

Facebook
FootPrints
Freshdesk
Gmail
Instagram
ManageEngine ServiceDesk Plus
Microsoft Dynamics 365
Salesforce
Sugar Connect
Telegram
Vtiger CRM
X (Twitter)
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$675 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Cyrane Systems

Company Website

www.cyranesystems.com

Company Facts

Organization Name

ICR Evolution

Date Founded

1991

Company Location

Spain

Company Website

icr-evolution.com/en/

Categories and Features

Order Management

Back Order Management
Catalog Management
Inventory Management
Order Entry
Order Fulfillment
Order Tracking
Recurring Orders
Returns Management
Shipping Management
Special Order Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Workforce Optimization (WFO)

Interaction Analytics
Liability Recording
Performance Management
Quality Management
Real-time Guidance
Reporting
Speech Analytics
Surveying
Workforce Management
eLearning

Popular Alternatives

Popular Alternatives

Readymode Reviews & Ratings

Readymode

Readymode (formerly Xencall)
Scorebuddy Reviews & Ratings

Scorebuddy

Sentient
MarketForce One Reviews & Ratings

MarketForce One

MarketForce