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Ratings and Reviews 0 Ratings
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What is OrderStorm?
The ecommerce platform effortlessly merges with your current website, enhancing your online business capabilities. It allows you to sell a wide array of products and services, including B2C, B2B items, downloadable content, and even event tickets, all through a single interface. By integrating customer relationship management (CRM) and order management systems, you can significantly elevate your customer service experience. Effective management of orders and customer interactions is crucial for delivering exceptional service. OrderStorm provides an innovative Order Management CRM, featuring a Notes screen located at the bottom of every order, product, and vendor page. This functionality enables you to enhance customer service by organizing action items into work queues and maintaining a comprehensive list of notes. Although it does not constitute a full CRM solution, it is specifically designed to facilitate the management of daily interactions with both customers and suppliers, ensuring efficiency and clarity in your operations. With this streamlined approach, your business can achieve greater success in customer satisfaction and engagement.
What is Extend?
Extend offers merchants cutting-edge solutions for product and shipping protection, allowing them to increase their revenue while also protecting their customers from possible damages or losses. Each sale of an Extend protection plan positively impacts merchants' financial performance by directly boosting their profit margins. Our protection plans are designed to address specific customer needs, effectively shielding them from issues such as mechanical failures and accidental damages. The claims process is notably efficient, with over 98% of Extend claims resolved in less than 90 seconds, turning potential customer dissatisfaction into positive experiences. By facilitating rapid and effective claim resolutions, merchants can transform critics into loyal brand advocates and repeat purchasers. Moreover, with our dedicated team of data analysts and marketing experts consistently enhancing Extend's offerings, merchants gain valuable insights into performance trends while maximizing their revenue potential. Trusted by a multitude of retail partners, Extend's protection plans not only elevate customer satisfaction but also bolster profit margins, creating a mutually beneficial situation for both merchants and their customers. This collaboration cultivates a community of satisfied clients who are more inclined to return and enthusiastically recommend the services to others, ultimately fostering long-term business relationships. In this way, Extend not only safeguards investments but also enriches the overall shopping experience.
Integrations Supported
BigCommerce
Canopy
First Touch Payment Solutions
Magento
NetSuite
Plastic Card ID
Salesforce Commerce Cloud
SendGrid
Shopify
Twilio
Integrations Supported
BigCommerce
Canopy
First Touch Payment Solutions
Magento
NetSuite
Plastic Card ID
Salesforce Commerce Cloud
SendGrid
Shopify
Twilio
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
OrderStorm
Date Founded
2009
Company Location
United States
Company Website
www.orderstorm.com
Company Facts
Organization Name
Extend
Date Founded
2019
Company Location
United States
Company Website
www.extend.com
Categories and Features
Auto Repair
Billing & Invoicing
CRM
Digital Vehicle Inspections (DVI)
Inventory Management
Labor Rates
Maintenance Scheduling
Parts Management
Quotes / Estimates
Service History
VIN Lookup
Vehicle Tracking
Work Order Management
Aviation Inventory Management
Aviation Inventory Optimization
Billing and Invoicing
Billing Portal
Contact Database
Contingency Billing
Customer Portal
Customizable Invoices
Dunning Management
Hourly Billing
Invoice History
Mobile Payments
Multi-Currency
Online Invoicing
Online Payments
Payment Processing
Project Billing
Recurring/Subscription Billing
Service Ticket Billing
Tax Calculator
CRM
Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content
Customer Experience
Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis
eCommerce
CRM
Catalog Management
Channel Management
Customer Accounts
Data Security
Email Marketing
Inventory Management
Kitting
Loyalty Program
Mobile Access
Multi-Store Management
Order Management
Product Configurator
Promotions Management
Returns Management
Reviews Management
SEO Management
Shopping Cart
Templates
Equipment Rental
Asset Tracking
Barcoding
Billing and Invoicing
Customer Management
Inventory Management
Maintenance Management
Order Management
Reservations Management
Utilization Reporting
Inventory Management
Alerts/Notifications
Barcoding / RFID
Forecasting
Inventory Optimization
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Medical Inventory
Barcode Scanning
Expiration Date Management
Purchasing
Reorder Management
Supply Management
Usage Tracking
Vendor Management
Multi-Channel eCommerce
Catalog Management
Channel Management
Data Synchronization
Email Marketing
Inventory Management
Marketplace Integration
Mobile Commerce
Order Management
Promotions Management
Returns Management
SEO Management
Shopping Cart
Social Commerce
Purchasing
Catalog Management
Compliance Management
Contract Management
Inventory Management
Invoice Processing
PunchOut
Purchase Order Management
Requisitions & Approvals
Sourcing Management
Spend Management
Supplier Management
Warranty Management
Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking
Categories and Features
Warranty Management
Contract Management
Eligibility Verification
For Field Service
For General Contractors
For Manufacturers
Parts Management
Policy Management
Product Registration
Repair Management
Returns Management
Service Management
Warranty Tracking