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NextivaNextiva delivers a future-ready Unified-CXM platform that centralizes every customer interaction into a single, AI-powered hub. Instead of juggling multiple systems, businesses gain an integrated solution that supports voice calls, SMS, messaging apps, email, live chat, social media, reviews, and video. Its real-time journey orchestration engine analyzes data from all channels, providing deep insights into customer sentiment and behavior while automating repetitive workflows. This allows companies to cut operating costs, accelerate response times, and provide personalized service at scale. The platform includes workforce engagement management features that connect customer-facing teams with back-office operations, reducing agent attrition and boosting performance. Its AI capabilities—such as predictive insights, pre-built automations, and self-service optimization—enable organizations to realize value quickly without heavy customization. Designed with an open architecture and REST APIs, Nextiva scales seamlessly, integrates with existing enterprise systems, and supports industries with strict compliance needs. Customers benefit from increased productivity, higher satisfaction scores, and tangible growth in customer lifetime value. With recognition across analyst firms and review platforms, Nextiva is ranked among leaders in the CCaaS and Unified-CXM markets. Backed by endorsements from industry pioneers like Steve Wozniak, Nextiva stands out as a trusted partner for organizations committed to delivering world-class customer experiences.
What is Otherlevels?
OtherLevels presents a vibrant sports engagement platform that utilizes real-time game statistics, live betting odds, and player interactions to significantly improve customer engagement. Their sophisticated messaging service serves as an all-encompassing multi-channel platform, effectively harnessing data and live events for communication. By embracing the excitement of live sports and the anticipation of escalating lottery prizes, OtherLevels designs personalized customer experiences through the integration of varied data sources, expansive content libraries, and insights into player behaviors to fortify customer connections. Rather than depending on conventional CRM lifecycle marketing, businesses can prioritize creating meaningful experiences in sports, iGaming, and lotteries that truly resonate with their target audience. At the heart of this strategy is data, which fuels personalization and enables timely messaging strategies. By merging advanced event processing with external data sources and insights into player behavior, OtherLevels not only enhances content creation but also optimizes message delivery. This results in engagement experiences that are not only rich in content but also highly pertinent to the immediate context, keeping users thoroughly engaged. Moreover, this groundbreaking approach not only amplifies customer interactions but also cultivates loyalty in an increasingly competitive market, demonstrating the effectiveness of tailored customer engagement strategies. Ultimately, OtherLevels positions itself as a leader in the realm of sports and gaming engagement by continuously innovating to meet the evolving needs of its clientele.
What is Gracenote?
Gracenote Sports excels in gathering, organizing, and distributing extensive sports data that includes schedules, scores, player statistics, play-by-play breakdowns, and comprehensive information about teams and athletes from prominent professional leagues and global events. As connectivity becomes more prevalent, Gracenote Sports is uniquely positioned to enrich the fan experience across a diverse range of platforms and devices, such as cable and satellite TV, smart televisions, second-screen applications, and integrated systems in vehicles. The company offers data for 70 different sports and processes around 300,000 matches annually, featuring major leagues and events like the NFL, MLB, English Premier League, Bundesliga, Formula 1, the Tour de France, and Wimbledon, in addition to international highlights such as the Olympic Games and the FIFA World Cup. By providing an API and hosted solutions, Gracenote facilitates easy access to vital sports information, including live scores, real-time play-by-play updates, historical data, and detailed athlete biographies. This dedication to delivering high-quality and timely data makes Gracenote an indispensable asset for both sports fans and industry professionals, ensuring they remain informed and engaged with the sports they love. In a rapidly changing digital landscape, Gracenote's innovative solutions continue to set the standard for sports data services.
Integrations Supported
SalonWings
Taxi for Email
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Otherlevels
Company Location
United Kingdom
Company Website
www.otherlevels.com
Company Facts
Organization Name
Nielsen
Company Location
United States
Company Website
www.gracenote.com/sports/global-sports-data/
Categories and Features
Customer Engagement
Analytics
Churn Management
Communication Management
Community Management
Content Syndication
Feedback Collection
Gamification
Live Chat
Video Content