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What is Outhentik?

Outhentik is a reputation management and customer feedback platform that helps businesses collect private video reviews and customer feedback before experiences become public online reviews. The platform is designed to give businesses a direct communication channel with customers, allowing them to resolve complaints, strengthen customer relationships, and generate authentic social proof through video testimonials. Customers can scan a QR code or click a branded link to record short video feedback and leave star ratings directly in their browser without downloading an app or creating an account. Outhentik routes every review submission into a centralized dashboard where business owners can privately review customer feedback before deciding whether to approve testimonials, initiate customer recovery conversations, or encourage public reviews on Google. Positive customer experiences can automatically trigger branded email nudges that simplify the process of leaving Google reviews while also generating reusable marketing assets through authentic customer video testimonials. Businesses can use approved videos on websites, social media platforms, advertising campaigns, and sales materials to build trust with potential customers. Negative reviews are handled through private recovery workflows that encourage customers to share contact information and communicate directly with the business before posting complaints publicly. The platform is built around the idea that many unhappy customers prefer to be heard privately rather than immediately leaving negative public reviews. Outhentik includes multi-location support, branded customer experiences, downloadable testimonial assets, reputation dashboards, customer email collection tools, and reporting features for businesses managing multiple brands or locations.

What is Enigmai?

We are deeply committed to the automation of processes, which significantly reduces the burden of monotonous manual tasks that often consume valuable time. By refining these workflows, we empower you to redirect that time into initiatives that enhance your organization's overall value. Navigating the complexities of workforce management while adhering to various regulations is a delicate endeavor, as even small errors can result in substantial financial repercussions. This awareness propels us to persistently pursue improvements in our methodologies. Our dedication extends to providing value for everyone involved, from top-level executives to front-line staff, as we understand that service quality is intrinsically linked to their engagement and performance. We prioritize delivering high-quality outcomes over merely increasing our client base, focusing on ensuring customer satisfaction instead of relying heavily on broad marketing strategies. Each client is treated with the utmost care and attention, as we believe that the power of positive recommendations can outweigh conventional advertising methods. Additionally, we ensure a smooth integration with existing systems like Active Directory, Time and Attendance, and ACD, allowing you easy access to essential information while enhancing operational effectiveness. By championing automation and seamless integration, we aim to cultivate a more agile and efficient organization that can respond swiftly to changing demands. In this ever-evolving landscape, our commitment to innovation ensures that we remain at the forefront of delivering exceptional service.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

$97/month
Free Version
Free Trial Offered?

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Outhentik

Date Founded

2025

Company Website

www.outhentik.app

Company Facts

Organization Name

Enigmai

Date Founded

2009

Company Location

Israel

Company Website

www.enigmai.com

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

Categories and Features

Workforce Management

Budgeting & Forecasting
Contractor Management
Employee Lifecycle Management
Labor Projection
Performance Appraisal
Recruiting Management
Scheduling
Skills Tracking
Time & Attendance
Variable Workforce

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