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What is Outhentik?
Outhentik is a reputation management and customer feedback platform that helps businesses collect private video reviews and customer feedback before experiences become public online reviews. The platform is designed to give businesses a direct communication channel with customers, allowing them to resolve complaints, strengthen customer relationships, and generate authentic social proof through video testimonials. Customers can scan a QR code or click a branded link to record short video feedback and leave star ratings directly in their browser without downloading an app or creating an account. Outhentik routes every review submission into a centralized dashboard where business owners can privately review customer feedback before deciding whether to approve testimonials, initiate customer recovery conversations, or encourage public reviews on Google. Positive customer experiences can automatically trigger branded email nudges that simplify the process of leaving Google reviews while also generating reusable marketing assets through authentic customer video testimonials. Businesses can use approved videos on websites, social media platforms, advertising campaigns, and sales materials to build trust with potential customers. Negative reviews are handled through private recovery workflows that encourage customers to share contact information and communicate directly with the business before posting complaints publicly. The platform is built around the idea that many unhappy customers prefer to be heard privately rather than immediately leaving negative public reviews. Outhentik includes multi-location support, branded customer experiences, downloadable testimonial assets, reputation dashboards, customer email collection tools, and reporting features for businesses managing multiple brands or locations.
What is LocalReviews?
Revolutionize the way you collect reviews on key platforms like never before. Our cutting-edge reputation management system simplifies the review collection process, allowing you to efficiently gather, analyze, and respond to customer feedback all in one convenient hub. Consumers place a higher degree of trust in reviews compared to any form of advertising, making it essential for prospective buyers to feel assured about their purchasing decisions. We empower you to instill that assurance by encouraging your customers to leave positive reviews on your public profiles. An astonishing 92% of potential customers check online reviews before making a buying or hiring choice. Among the standout features of LocalReviews is the capability to collect feedback through the communication channels your customers prefer while managing your online reputation through our intuitive dashboard. Our platform is engineered to generate a multitude of reviews, ensuring that every chance to gather customer feedback is maximized. With just a few clicks, customer reviews can be effortlessly published to popular review sites, allowing you to automate your posting and concentrate on what truly matters—expanding your business. This streamlined approach not only saves valuable time but also boosts your brand’s visibility and credibility in the competitive market landscape. Ultimately, harnessing our system can lead to a stronger connection with your audience and improved customer loyalty.
Media
No images available
Integrations Supported
FreshBooks
API Availability
Has API
API Availability
Has API
Pricing Information
$97/month
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Outhentik
Date Founded
2025
Company Website
www.outhentik.app
Company Facts
Organization Name
OneLocal
Date Founded
2013
Company Location
Canada
Company Website
info.onelocal.com/referralmagic
Categories and Features
Customer Feedback
Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback
Categories and Features
Reputation Management
Campaign Management
Gamification
Response Management
Review Generation
Review Monitoring
Sentiment Analysis
Social Media Metrics
Social Media Monitoring
White Label
Review Management
Campaign Management
Dashboard
Negative Feedback Management
Response Management
Review Monitoring
Review Notification
Review Request
Sentiment Analysis
Social Sharing
White Label
Popular Alternatives
No Alternatives