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QEvalQEval is an innovative cloud platform that assists call centers in efficiently managing their quality assurance and compliance requirements. It boasts essential features such as online coaching integration for agents, role-specific access controls, secure recordings, and comprehensive trend analysis. Serving as a multifunctional and intelligent tool for quality monitoring and performance management in contact centers, QEval employs cutting-edge artificial intelligence alongside real-time speech analytics to deliver valuable insights and analytics. This platform enhances the coaching process by providing timely training updates and improving visibility into coaching methodologies, advancing beyond traditional checkbox evaluations. By utilizing AI-powered speech analytics, QEval reveals critical performance insights, including emotional indicators, thereby elevating call center quality monitoring and enabling more effective coaching for agents. Furthermore, this approach not only optimizes performance but also enriches the overall training experience within the call center environment.
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What is Outreach Commit?
Outreach Commit, formerly known as Canopy, seamlessly integrates and evaluates all relevant data concerning your revenue team, ensuring that revenue leaders have access to crucial insights that stimulate consistent growth. The platform simplifies the forecasting process while diligently monitoring and analyzing variances for continuous improvement. By providing tailored evaluations, ongoing progress tracking, and thorough documentation, it enhances both efficiency and results. Essential questions about trends, risks, and historical performance can be addressed through snapshot reporting for any selected timeframe and dataset. This clarity allows you to manage your business with confidence, enabling managers to focus on what truly matters. By reducing the need for manual data analysis, you can redirect your attention towards broader strategic objectives. Empower your teams with instant answers, which helps them identify critical improvement areas and evaluate the return on investment for each initiative undertaken. A proactive approach with Outreach Commit not only boosts the productivity of every seller and their revenue achievements but also propels your business towards greater success. With this innovative tool, you are not merely responding to challenges, but instead, you are strategically guiding your team on the path to triumph while fostering a culture of continuous advancement.
What is Lighthouse?
Lighthouse acts as a pivotal technological platform that converts complex data into financial growth opportunities. By using our system, you have the ability to reveal hidden insights, capitalize on missed opportunities, and improve your productivity in a more intelligent manner. Leverage the most comprehensive and reliable real-time intelligence available in the market to confidently drive your hotel’s success forward. Our intuitive, real-time dashboards empower you to transform data into meaningful actions. Moreover, our highly-rated global support team is accessible 24/7, ensuring that your operations run smoothly regardless of your location. This dedication to exceptional service allows you to concentrate on what truly matters—expanding your business and achieving new heights of success. With Lighthouse, you can navigate the complexities of the industry while focusing on delivering the best for your guests.
Integrations Supported
BookLogic
Consensus
FairPlanner
HotelConnect
Hotellab
HubSpot Sales Hub
IDeaS G3 RMS
LodgIQ
MyForecast
Outreach
Integrations Supported
BookLogic
Consensus
FairPlanner
HotelConnect
Hotellab
HubSpot Sales Hub
IDeaS G3 RMS
LodgIQ
MyForecast
Outreach
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
$99 per month
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Outreach
Date Founded
2014
Company Location
United States
Company Website
www.outreach.io/product/outreach-commit
Company Facts
Organization Name
Lighthouse
Date Founded
2012
Company Location
United Kingdom
Company Website
www.mylighthouse.com
Categories and Features
Revenue Intelligence
Actionable Insights
Alerts / Notifications
CRM Interactions
Call Scoring
Conversation Intelligence
Dashboard
Email/Message Interactions
Market Intelligence
Phone Call Interactions
Pipeline Visibility
Sales Coaching
Video Call Interactions
Revenue Management
Competitor Analysis
Dynamic Pricing
For Airlines
For Hospitality Industry
Forecasting
Inventory Control
Price Optimization
Recommendation Engine
Yield Management
Revenue Operations
AI Insights
Account Health Dashboard
Automatic CRM Updates
Contact / Activity Tracking
RevOps Automation
Revenue Dashboard
Revenue Intelligence / Reporting
Sales Analytics
Sales Forecasting
Third-Party Data Aggregation
Sales Analytics
Collaboration Tools
Dashboards
Forecasting Analytics
Ideal Customer Profile (ICP)
Lead Analytics
Pipeline Management
Predictive Forecasting
Predictive Lead Scoring
Sales Intelligence Reporting
Sales Coaching
Assessments
Audio / Video Conferencing
Built-In Course Authoring
Call Recording
Gamification
Goal Setting / Tracking
Learning Plans
Onboarding
Performance Metrics
Sales Enablement
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Sales Forecasting
Competitor Analysis
Correlation Analysis
Dashboard
Dynamic Modeling
Exception Reporting
Graphical Data Presentation
Modeling & Simulation
Performance Metrics
Sales Trend Analysis
Statistical Analysis
Sales Performance Management
Incentive Compensation Management (ICM)
Predictive Sales Analytics
Quota Management
Reporting / Analytics
Sales Coaching Analysis
Sales Gamification
Sales Performance Tracking
Sales Planning & Forecasting
Territory Management
Categories and Features
Hospitality Property Management
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
Front Office Management
GDS / OTA Integration
Group Management
Guest Experience (GEM)
Housekeeping Management
Loyalty Program
Maintenance Management
Marketing Automation
Marketing Management
Multi-Property
Online Booking
Point of Sale (POS)
Reservations Management
Reviews Management
Single Property
Vacation Rental
Pricing Optimization
Channel Analysis
Competing Product Analysis
Forecasting
Market Analysis
Multi-Store Management
Price List Management
Price Optimization Automation
Pricing Analytics
Profitability Analysis
Scenario Planning
Revenue Management
Competitor Analysis
Dynamic Pricing
For Airlines
For Hospitality Industry
Forecasting
Inventory Control
Price Optimization
Recommendation Engine
Yield Management