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What is PCI Pal?

PCI Pal is a cloud-driven platform designed to protect payment transactions and sensitive data during customer engagements facilitated by contact centers, online platforms, and conversational AI. This system allows customers to enter payment details securely using either a keypad or voice recognition and offers safe digital payment links, ensuring that agents remain insulated from direct access to card information. Moreover, the platform supports customer verification while maintaining the confidentiality of sensitive data throughout both assisted and automated customer interactions. Businesses can easily incorporate it into their existing communication and payment systems, enabling payment service providers to process transactions while PCI Pal bolsters the security of these exchanges. It caters to both corporate and public sector organizations, making it especially valuable for teams that manage payment collections or sensitive data exchanges via voice calls, chats, and various digital avenues. This cutting-edge solution not only enhances security measures but also fosters greater customer confidence and satisfaction during payment transactions, ultimately leading to improved overall experiences. By prioritizing both safety and user experience, PCI Pal stands out as a crucial asset in modern payment processing.

What is Aleran Merchant Services?

Achieving full PCI compliance guarantees that credit card transactions are handled with utmost security. Aleran Merchant Services provides the convenience of processing credit card payments securely from virtually any location and at any time. No advanced IT skills or technical expertise are required to utilize this service. In collaboration with Payroc, a renowned payments provider, Aleran Merchant Services enables the secure capture and storage of credit card details, facilitating immediate or future payment processing. This service skillfully merges the advantages of Payment Facilitators and traditional credit card processing models. Additionally, the merchant services offered come at no cost, with no hidden monthly fees, scans, or PCI charges. Getting started is a quick process, taking only a few minutes to set up, ensuring that your payment transactions adhere to PCI compliance standards. Customer credit card information is securely captured and stored for potential future charges. Moreover, credit card readers are available for seamless in-store and in-person transactions. The Card Auto Updater feature further simplifies operations by eliminating the hassle of tracking down expired, reissued, or compromised credit cards, contributing to a more efficient payment experience for both merchants and customers. This innovative solution not only enhances security but also streamlines the payment process significantly.

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Integrations Supported

8x8 Contact Center
Amazon Connect
Five9
Genesys Cloud CX
NiCE CXone Mpower
Talkdesk
Vonage Contact Center
Zoom Contact Center

Integrations Supported

Aleran MarketPlace
Google Analytics
IBM Cloud
Microsoft Dynamics 365
NetSuite
QuickBooks Online
VendorDesk

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Online Training

Company Facts

Organization Name

PCI Pal

Date Founded

1999

Company Location

United Kingdom

Company Website

www.pcipal.com

Company Facts

Organization Name

Aleran Software

Date Founded

2004

Company Location

United States

Company Website

www.aleran.com/merchant-services/

Categories and Features

Embedded Payments

Not specified

Payment Processing

Not specified

PCI Compliance

Not specified

Categories and Features

Payment Processing

Not specified

PCI Compliance

Not specified

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