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What is PHP Live Helper?

Providing prompt and approachable service to online customers is crucial in building their confidence and securing their loyalty. By utilizing PHP Live Helper’s online chat solution, you can foster that trust and increase sales by delivering immediate assistance as customers navigate your site. This intuitive, web-based customer support software enables you to utilize key communication features from any location, facilitating timely responses to inquiries, customer support, and overall enhancement of your eCommerce business. Incorporating "live" customer service and interactive visitor tools into your online shop can significantly drive sales growth. Engaging in real-time conversations with your online shoppers not only addresses their queries but also boosts their confidence, ultimately resulting in a greater conversion rate for your eCommerce platform. The positive impact of this integration can revolutionize the shopping journey, ensuring it is both personal and attentive, thus enriching customer satisfaction and encouraging repeat visits. By prioritizing this level of engagement, you position your business for long-term success in an increasingly competitive market.

What is ChatBeacon?

Bring customer conversations and operator assistance together with ChatBeacon from SmartMax Software, Inc. Teams can support customers through chat, text messaging, video, and co-browsing, using guided chatbots and automated workflows where helpful. AI is optional: start with human-led service, help staff find answers with Cue, or use Aria AI agents for routine questions. AI Escalation connects customers with a live operator while preserving conversation context. Recall CRM helps teams draw on earlier interactions. Available as Cloud, Dedicated Private Cloud, or On-Premise software, ChatBeacon supports service and sales across industries. U.S.-based product support and a dedicated account manager are included for every customer, with no per-AI-resolution fees.

Media

Media

Integrations Supported

Integrations Supported

Dynamics 365 Customer Service
HubSpot CRM
Microsoft Teams
Salesforce
Shopify
Twilio
WooCommerce
Zapier
Zendesk

API Availability

API Availability

Has API

Pricing Information

$13.99 per month

Pricing Information

$39/operator/mo
Shared Cloud: Launch $39/operator/month; Grow $69/operator/month, billed monthly. Scale: custom pricing. Dedicated Private Cloud and On-Premise are also available; contact ChatBeacon for pricing.
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
iPhone
iPad
Windows
On-Prem

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Online Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

Turnkey Web Tools

Company Website

www.turnkeywebtools.com

Company Facts

Organization Name

SmartMax Software, Inc.

Date Founded

2005

Company Location

United States

Company Website

www.chatbeacon.ai/

Categories and Features

Live Chat

Canned Responses
Proactive Chat
Screen Sharing
Third Party Integration
Website Visitor Tracking

Categories and Features

Chatbot

Call to Action
Context and Coherence
Human Takeover
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Live Chat

Canned Responses
Customizable Branding
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

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