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What is PREP?

PREP by Continual Engine is an AI-powered PDF remediation solution focused on speed, accuracy, and scale. Auto-tagging can reach up to 95%, cutting manual work by roughly 80%. Reviewers confirm results in a side-by-side screen reader preview to validate reading order, headings, and structure in a way that mirrors real use. The accessibility tool supports WCAG 2.2 AA, PDF/UA, ADA Title II, and Section 508. IT teams can connect PREP to existing systems through REST API and LMS integration and rely on enterprise safeguards such as SOC 2 Type II controls, GDPR compliance practices, and encryption for data in transit and at rest.

What is Lang.ai?

Lang transforms customer support interactions by automatically tagging them with customized data categories, resulting in a more than 60% decrease in average resolution time. By harnessing your customer support data, you can build a more efficient and smarter customer experience (CX) team. The improved categorization of support interactions facilitates the automation of numerous manual tasks, including ticket routing, triage, and prioritization, which drastically reduces the time needed to address issues. Every organization possesses a treasure trove of customer interaction data, and Lang empowers you to create personalized CX categories that enable effective collection and organization of this information. With the capability to generate actionable insights from your data effortlessly, you can boost customer retention rates and uncover potential revenue opportunities. Leveraging your distinct data language, Lang aids in the automatic tagging and categorization of customer interactions, highlighting new trends within your data. Additionally, you can easily implement automation based on these insights, ensuring seamless integration with critical CX systems. By facilitating real-time auto-tagging and categorization of incoming support tickets, you can provide a prompt and organized response to customer inquiries. This strategy not only optimizes workflows but also significantly improves overall customer satisfaction, creating a more robust relationship between the organization and its clientele. Ultimately, embracing these advanced tools can lead to a more proactive approach in addressing customer needs.

Media

Media

Integrations Supported

Dixa
Intercom
Salesforce
Zendesk

Integrations Supported

Dixa
Intercom
Salesforce
Zendesk

API Availability

Has API

API Availability

Has API

Pricing Information

$75 Monthly
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PREP

Date Founded

2017

Company Location

United States

Company Website

www.continualengine.com/prep-pdf-remediation-software/

Company Facts

Organization Name

Lang.ai

Company Location

Spain

Company Website

www.lang.ai/

Categories and Features

PDF

Annotations
Convert to PDF
Digital Signature
Encryption
Merge / Append
PDF Reader
Watermarking

Categories and Features

Customer Feedback

Alerts / Notifications
Behavior Analytics
Bug Reports
Community Feedback Tools
Live Chat
Negative Feedback Management
Net Promoter Score (NPS)
Screenshot / Screen Capture
Surveys
User Testing Tools
Video Feedback
Visual Feedback Tools
Voice of the Customer (VoC)
Website Feedback

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