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What is PROLab?

PROLab is an all-encompassing software platform tailored for the meticulous planning, organization, execution, and evaluation of interlaboratory studies. Its functionality serves two primary roles: it conducts proficiency tests to assess laboratory performance in accordance with ISO 13528 standards, and it supports collaborative studies that validate analytical methods, following the guidelines of ISO 5725: 1‐6. This software is equipped with features designed to meet the quality management and assurance requirements outlined in ISO/IEC 17043 for proficiency testing providers. The validation process is comprehensive, involving both automated procedures and manual verifications to ensure the precision of reports, calculations, and graphical data displays. In addition, PROLab adheres to the statistical evaluation standards established in relevant guidelines, thereby guaranteeing that data analysis fulfills the necessary criteria. It also provides tools that assist in evaluating laboratory performance across multiple proficiency testing rounds, ensuring a thorough assessment. Moreover, the software facilitates straightforward data entry and management, incorporating a flexible data import module that streamlines the entire process. Such adaptability significantly enhances the overall efficiency and effectiveness of laboratory studies while promoting collaborative efforts among various laboratories.

What is Hubicus Quality Monitoring?

To improve the management of customer experiences and implement an effective action plan, it is essential to evaluate different communication methods like phone calls, emails, and chats while collecting satisfaction metrics across both customer and employee experiences. This method requires the formulation and execution of targeted action plans based on the insights obtained from the data. For those in decision-making roles and service providers, assessing the strength of customer relationships is a top priority. Hubicus offers a robust SaaS platform that integrates three complementary strategies: Quality Monitoring, which assesses compliance with processes; Feedback Management, emphasizing surveys across multiple channels; and Skills Development, which encompasses knowledge assessments and employee competency management. The Quality Monitoring feature empowers users to create customized criteria and evaluation standards, choose specific interactions for assessment, and analyze and share the results. With a vast suite of advanced capabilities, Hubicus Quality Monitoring accommodates an unlimited range of criteria, facilitating personalized evaluations that meet diverse requirements. Ultimately, the ongoing enhancement of customer experience relies heavily on the valuable insights generated by these analytical tools, helping organizations adapt and thrive in a competitive landscape.

Media

Media

Integrations Supported

Microsoft Excel

Integrations Supported

Microsoft Excel

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$200 per user, per year
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

QuoData

Company Location

Germany

Company Website

www.quodata.de/content/prolab-software-interlaboratory-studies-quodata-gmbh

Company Facts

Organization Name

Hubicus

Date Founded

2007

Company Location

France

Company Website

www.hubicus.com

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

Categories and Features

Quality Management

Audit Management
Complaint Management
Compliance Management
Corrective and Preventive Actions (CAPA)
Defect Tracking
Document Control
Equipment Management
ISO Standards Management
Maintenance Management
Risk Management
Supplier Quality Control
Training Management

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