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What is Promys?

Promys Enterprise PSA is a distinguished cloud-based professional service automation solution specifically designed for IT firms, managed service providers, and companies specializing in audiovisual and physical security services. Its scalable design and intuitive interface provide a wide range of features, including help desk support, time tracking, billing, project management, procurement, service contract management, customer asset oversight, and detailed reporting capabilities. Furthermore, the platform offers real-time visibility into invoicing, purchase orders, and various reports concerning products, labor, contracts, and overall revenue performance, thereby keeping users well-informed and organized. This extensive array of functionalities makes Promys Enterprise PSA an essential resource for businesses aiming to boost their operational efficiency and improve service delivery. Overall, the platform's robust capabilities and ease of use contribute significantly to enhancing productivity and customer satisfaction in a competitive market.

What is Kaseya BMS?

The Kaseya Business Management Solution (BMS) is recognized as the most all-encompassing tool tailored for Managed Service Providers (MSPs). It effectively addresses the critical backend requirements of MSPs, allowing them to focus more on marketing and service delivery instead of getting entangled in non-revenue-generating tasks. This powerful platform includes an array of features such as project management, expense and time tracking, financial oversight, billing processes, inventory management, service desk operations, and customer relationship management (CRM). Through the platform, users can easily create, manage, and resolve service requests and support tickets. Utilizing Kaseya BMS, organizations can reduce the number of service tickets submitted and accelerate the resolution of IT problems. Costing approximately one-third of what competitors charge, it helps businesses cut down on time spent on billing and time management, creating additional growth opportunities—leading to a 40% improvement in ticket resolution speed when used in conjunction with VSA. Technicians are able to work efficiently and collaboratively across multiple tools, accessing crucial information where and when they need it, which ultimately boosts productivity and enhances service quality. This holistic strategy not only simplifies operations but also empowers MSPs to deliver outstanding service to their clients, thus improving client satisfaction and retention rates.

Media

Media

Integrations Supported

Kaseya VSA
QuickBooks Online
Accelo
Backup Radar
Barracuda PST Enterprise
Datto RMM
Datto Workplace
Electric
Google Calendar
Kixie PowerCall & SMS
Microsoft Outlook
N‑able Passportal
OpenDNS
Sage 50
Simplesat
The Thrive Platform
audIT
vCIOToolbox
xMatters

Integrations Supported

Kaseya VSA
QuickBooks Online
Accelo
Backup Radar
Barracuda PST Enterprise
Datto RMM
Datto Workplace
Electric
Google Calendar
Kixie PowerCall & SMS
Microsoft Outlook
N‑able Passportal
OpenDNS
Sage 50
Simplesat
The Thrive Platform
audIT
vCIOToolbox
xMatters

API Availability

Has API

API Availability

Has API

Pricing Information

$39.00/month/user
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Promys

Date Founded

2003

Company Location

Canada

Company Website

www.promys.com

Company Facts

Organization Name

Kaseya

Date Founded

2000

Company Location

United States

Company Website

www.kaseya.com/products/bms/

Categories and Features

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Help Desk

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

IT Management

Capacity Monitoring
Compliance Management
Event Logs
Hardware Inventory
IT Budgeting
License Management
Patch Management
Remote Access
Scheduling
Software Inventory
User Activity Monitoring

IT Project Management

Bug Tracking
Issue Management
Milestone Tracking
Percent-Complete Tracking
Portfolio Management
Prioritization
Product Roadmapping
Requirements Management
Resource Management
Status Tracking
Supports Agile
Supports Scrum
Task Management
Testing / QA Management
Time & Expense Tracking

IT Service

Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management

MSP

Backup Management
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Privileged Access Management (PAM)
Project Management
Remote Access
Remote Systems Monitoring
Scheduling

Professional Services Automation

Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking

Project Management

Agile Methodologies
Budget Management
Client Portal
Collaboration Tools
Cost-to-Completion Tracking
Customizable Templates
Gantt Charts
Idea Management
Kanban Board
Milestone Tracking
Portfolio Management
Resource Management
Time & Expense Tracking
Traditional Methodologies

RMM

Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management

Time and Expense

Activity Tracking
Billable Hours Tracking
Billing Rate Management
Expense Tracking
Invoice Processing
Multiple Billing Rates
Project Tracking
Reimbursement Management
Time Tracking by Client
Time Tracking by Project

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