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What is PSI Fusion?

PSI Fusion skillfully combines business process data to create custom configurations tailored to your organization's specific needs. By enhancing route planning and merging disparate leads, Fusion transforms cumbersome administrative tasks into streamlined automated solutions that offer instantaneous updates. Built to support even the largest Utility and Telecom companies, PSI Fusion effectively utilizes existing assets to unify outdated and fragmented systems, data, and processes seamlessly. With a range of standard and customizable reporting tools at your disposal, you can gain improved visibility into your operations through real-time insights, which facilitate more informed, data-driven decision-making. The reporting suite can be tailored to fit your business goals, and reports can be augmented with external data for deeper analysis. Additionally, our advanced platform is designed to either integrate with your current systems or function independently, ensuring that your sales and business processes are optimized for peak efficiency. This adaptability empowers organizations to respond swiftly to shifting market dynamics and significantly enhances productivity. Moreover, the ability to customize solutions further empowers businesses to meet their evolving challenges head-on.

What is Oracle Cobrowse?

Oracle Cobrowse Cloud Service functions as a collaborative tool enabling agents to engage with a customer's screen in real time during voice or chat interactions, thereby facilitating effective problem-solving. This feature not only enhances agents' understanding of customer issues but also leads to quicker resolutions, ultimately enriching the customer experience. Furthermore, agents can utilize Cobrowse to boost sales conversions and enhance customer service quality. The service can be utilized as a standalone application or incorporated as a feature within Oracle Fusion Service. To leverage Oracle Cobrowse, businesses must implement the Cobrowse launcher script on their websites, which ensures smooth functionality. This integration significantly elevates the level of interactivity and engagement between customers and agents, creating a more dynamic and responsive support environment. By fostering this connection, companies can build stronger relationships with their clients, leading to increased satisfaction and loyalty.

Media

Media

Integrations Supported

Oracle Service

Integrations Supported

Oracle Service

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PSI

Date Founded

2003

Company Location

Ireland

Company Website

www.psi-mobile.com/solutions/fusion/

Company Facts

Organization Name

Oracle

Company Location

United States

Company Website

docs.oracle.com/en/cloud/saas/fusion-service/faiec/oracle-cobrowse.html

Categories and Features

Categories and Features

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