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What is PTC SKD?

Companies that focus on service often encounter chaos and inefficiency when it comes to diagnosing issues, resulting in unnecessary visits from technicians, an overabundance of part returns, and a high rate of "no fault found" incidents. The PTC Service Knowledge and Diagnostics solution presents an advanced method by utilizing connected interactive diagnostics that automate problem identification and support remote diagnostics for smart, connected products (SCP) through a comprehensive knowledge base. Keeping up with PTC's latest advancements will provide insights into their groundbreaking releases and the forward-looking strategy for Service Knowledge and Diagnostics (SKD). In the automotive industry, adopting PTC's solutions has led to a remarkable reduction in service calls and dispatch needs, surpassing 20 percent. In addition, the time taken to resolve issues has significantly decreased, with improvements ranging from 20 to 75 percent, while also allowing for the rapid distribution of innovative solutions among teams. Furthermore, there has been a 40 percent reduction in diagnostic steps per call, which in turn has lowered service and warranty expenses, greatly improving equipment uptime. The ongoing enhancements brought about by PTC's diagnostic tools highlight their profound influence on optimizing service delivery and operational efficiency. This transformation not only benefits companies but also enhances customer satisfaction and trust in service reliability.

What is Apprentice Augmented Work Instructions?

Our platform and services are meticulously crafted for the life science manufacturing industry, particularly focusing on pharmaceuticals. Rather than expending time and energy on adapting a factory-centric system to meet the specific needs of your facility, you can leverage our customized solution. Our platform excels at capturing various instructional media formats, such as images, videos, and augmented reality overlays, which significantly improve the comprehension of complex workflows. It features a wide array of manufacturing execution systems (MES), laboratory execution systems (LES), and tools for remote collaboration, enabling your team to innovate and grow in tandem with your operational expansion. Tailored specifically for life science teams, AWI’s intuitive, no-code configuration allows for seamless development of procedures, including formula calculations and sophisticated features like linked procedures, parallel execution, branching, and enforcement logic, all achievable without reliance on external expertise. This methodology not only simplifies processes but also encourages a culture of innovation within your manufacturing practices. By embracing this advanced platform, organizations can better adapt to the evolving landscape of the life sciences sector.

Media

Media

Integrations Supported

Additional information not provided

Integrations Supported

Additional information not provided

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

PTC

Date Founded

1984

Company Location

United States

Company Website

www.ptc.com/en/products/service-knowledge-diagnostics

Company Facts

Organization Name

Apprentice.io

Date Founded

2014

Company Location

United States

Company Website

www.apprentice.io/product/packages/augmented-work-instructions-awi

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

Categories and Features

Work Instructions

Branding & Style Sheets
Content Management System
Drag and Drop
Dynamic Tags
Employee Feedback
Guide Approval Workflows
Media Editor
Multi-Brand Publishing
Rich Text Editor
SSO (SAML)
Translations
User Management
Version Control

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