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What is Paloma?

Paloma enables eCommerce brands to engage with their customers via Facebook and Instagram Messenger by streamlining automated and personalized shopping experiences. You can start with a customizable template designed to assist customers in discovering the ideal product or to explain how your offerings align with their needs. Furthermore, you have the ability to monitor leads, sales, conversation flows, click statistics, and behavioral trends, providing you with valuable insights to effectively market to your audience. At Paloma, we are inspired by the dynamic nature of online commerce, akin to a modern-day lemonade stand, where sellers connect directly with consumers in ways that surpass traditional websites. However, navigating these interactions can prove challenging without the comprehensive support that specialized eCommerce platforms provide. Sellers using Square, regardless of their business type, can seamlessly connect their storefronts with Paloma, allowing for the creation of personalized shopping experiences through messaging platforms. This integration not only fosters a personal connection between sellers and customers but also guides them towards the most appropriate products, ensuring a smooth checkout process that boosts customer satisfaction. Ultimately, Paloma revolutionizes the conduct of online commerce, making it more interactive and efficient, while also setting a new standard for customer engagement in the digital marketplace. With such advancements, businesses can thrive in an increasingly competitive environment.

What is Behaf?

Behaf is a commerce platform tailored for WhatsApp, specifically designed to support Indian direct-to-consumer brands. It allows sellers to upload their product information, including prices and options, and share a storefront link through social media platforms like Instagram, where customers can browse items, inquire about details, and make purchases directly via WhatsApp. The platform features an AI-driven sales assistant that can respond to product and delivery questions, suggest items and bundles, and supply payment links to ease the transaction process. Behaf supports both prepaid and cash-on-delivery orders, ensuring that COD confirmations are received before any shipment is dispatched, while also integrating seamlessly with PayU for payment processing and Shiprocket for logistics, which includes services such as pick-up, shipping, and tracking. Additionally, sellers can take advantage of a detailed dashboard that organizes customer and order information, enabling them to review past chats and address any issues, particularly those brought up by the AI assistant. This unique service focuses on Indian brands that sell physical products in diverse categories like fashion, jewelry, beauty, wellness, food, and home essentials, especially those looking to transform social media interactions into sales. By simplifying the shopping journey, Behaf not only enhances customer engagement but also aids brands in boosting their revenue growth. With its user-friendly interface and comprehensive features, it stands out as a valuable tool for modern businesses aiming to thrive in an increasingly digital marketplace.

Media

Media

No images available

Integrations Supported

Facebook
Facebook Messenger
Instagram
Shopify
Square Online

Integrations Supported

PayU
Shiprocket
WhatsApp

API Availability

API Availability

Pricing Information

Pricing not provided

Pricing Information

5% + ₹5 per order
Founding 100 rate: 5% of order value + ₹5 per shipped order, plus 18% GST on the fee. After the first 100 brands, the rate is 10% + ₹5 per shipped order + GST. No setup or monthly fee. Sellers pay shipping charges through their Shiprocket wallet.

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

Paloma

Date Founded

2017

Company Website

www.getpaloma.com

Company Facts

Organization Name

Behaf Pvt Ltd

Date Founded

2024

Company Location

India

Company Website

www.behaf.co

Categories and Features

eCommerce

Not specified

Social Commerce

Not specified

Categories and Features

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