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What is Pathway Insurance Software?

By implementing automated workflows that activate according to policy expiration dates, client renewals can be completed significantly faster than manual processes. Utilizing broker-approved emails and automated systems that enhance every interaction allows for effective communication with both prospects and policyholders throughout the entire insurance lifecycle. Additionally, by leveraging the highly regarded Net Promoter® survey tool, you can enhance your online reviews and turn around dissatisfied clients, thereby improving overall customer satisfaction. Furthermore, providing policyholders with 24/7 online access to their policy documents, proof of insurance, and billing information can lead to a decrease in call volume and an enhanced customer experience. Discover how Pathway simplifies client attraction and retention for your customer service representatives and brokers. Explore the transformative impact of automated marketing solutions on the operations of agents and brokers, as they adapt to the evolving landscape of the insurance industry. This innovative approach not only streamlines processes but also fosters stronger relationships with clients.

What is Capsule?

Capsule is a pioneering software solution designed for enrollment and billing, specifically tailored to enhance the services provided by Third-Party Administrators (TPAs), insurance companies, and associations. Developed by MPB Solutions LLC, this application utilizes state-of-the-art technologies to establish a benchmark in enrollment procedures, alongside comprehensive billing and remittance capabilities. It efficiently generates invoices for various insurance premiums by integrating enrollment data with unique business logic that caters to the intricacies of billing management. With a focus on reliability, accuracy, and user-friendliness, Capsule has preserved its foundational code for nearly seven years, consistently producing over 1,000 invoices each month and effectively managing the needs of approximately 80,000 employees and their dependents, which highlights its high performance with minimal errors or disruptions in service. Additionally, the platform features a redesigned user interface that aims to greatly optimize monthly billing tasks, thereby improving both operational efficiency and user experience. In essence, Capsule not only embodies a remarkable step forward in enrollment and billing software but also serves as an essential resource for organizations operating within the insurance industry, ensuring they can navigate complexities with greater ease and effectiveness.

Media

Media

Integrations Supported

Applied Epic
HawkSoft
Nectar Desk
NowCerts
QQCatalyst
Vertafore AMS360

Integrations Supported

Applied Epic
HawkSoft
Nectar Desk
NowCerts
QQCatalyst
Vertafore AMS360

API Availability

Has API

API Availability

Has API

Pricing Information

$120 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pathway

Date Founded

2016

Company Location

Canada

Company Website

www.pathwayport.com

Company Facts

Organization Name

Capsule

Company Location

United States

Company Website

mpb-solutions.com/home/why-capsule/

Categories and Features

Insurance Agency

Claims Management
Commission Management
Contact Management
Document Management
Insurance Rating
Life & Health
Policy Management
Property & Casualty
Quote Management

Categories and Features

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