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What is PatientTrak?

PatientTrak provides top-tier patient tracking solutions suitable for a variety of healthcare environments that require efficient management of patient flow. Whether it's a solo provider's office, a large hospital network, or a multi-site healthcare organization, our systems are designed to be both cost-effective and easily expandable. With features like PatientTrak Text Messaging, Online Reservation, and Text to Sign-In, healthcare facilities can establish a virtual waiting room, allowing patients to check in remotely, while also notifying them when it's their turn to be seen. This innovative approach not only enhances patient experience but also streamlines operations within the healthcare setting.

What is Hello Patient?

Hello Patient is a cutting-edge healthcare AI company that provides a product called Mia, which acts as an AI receptionist available around the clock to handle patient interactions via voice, text, and web chat. A variety of multi-location medical practices and consumer health brands rely on Mia to manage an increased volume of patient communications without the necessity for additional personnel. In the front office, Mia effectively responds to phone calls, schedules appointments, oversees new-patient intake, verifies insurance details, processes prescription refill requests, and collects payments. Beyond her front desk tasks, she also follows up with patients after visits, converts referrals, conducts outreach for recalls, and manages any outstanding balances due. When human assistance is required, Mia adeptly transfers the call with all relevant contextual information, avoids providing any medical advice, and carefully logs each interaction. Additionally, she connects with the electronic health record (EHR), practice management, and customer relationship management (CRM) systems utilized by the practices, keeps track of the live schedule, and coordinates bookings efficiently. With Mia taking care of 100% of incoming calls, front desk staff can concentrate more on patient care, which has led to an impressive 20% increase in appointment bookings for those practices. Moreover, Hello Patient is committed to maintaining HIPAA compliance, ensuring the security and confidentiality of patient information at all times. By streamlining operations and enhancing patient engagement, Mia significantly transforms the healthcare experience for both providers and patients alike.

Media

Media

Integrations Supported

Veradigm EHR
EpicCare EMR
Hemi HL7
MEDITECH Expanse

Integrations Supported

Veradigm EHR
AdvancedMD
Covetrus Pulse
EPIC Agent CRM
Freshdesk
HubSpot AEO
ModMed
Zenoti
athenaOne
eClinicalWorks

API Availability

Has API

API Availability

Pricing Information

Priced for Healthcare Enterprise
Free Trial Offered?

Pricing Information

Usage based (per conversation). Charged per minute and conversation (for text and web chat)

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Online Training

Company Facts

Organization Name

PatientTrak

Date Founded

2006

Company Location

Franklin, WI

Company Website

www.patienttrak.net

Company Facts

Organization Name

Hello Patient

Company Website

www.hellopatient.com

Categories and Features

Occupational Health

Not specified

Patient Engagement

Appointment Scheduling
Messaging
Mobile Access
Patient Education
Progress Tracking

Patient Intake

Not specified

Patient Management

Admissions Management
Discharge Management
Historical Reporting
Patient Flow Management
Patient Location Tracking
Patient Monitoring
Real Time Reporting
Waiting Time Tracking

Queue Management

Appointment Scheduling
Contactless
Customer Surveys
For Healthcare
Supports Multiple Counters
Virtual Queue

Survey

Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey

Categories and Features

AI Receptionists

Not specified

AI Voice Agents

Not specified

Dental

Appointment Management
Appointment Reminders
Patient Billing
Patient Records Management

Dermatology

HIPAA Compliant
Scheduling

Healthcare AI

Not specified

Optometry

Appointment Management
Patient Records
Recall Tracking

Patient Engagement

Appointment Scheduling
Care Planning
Collaboration
Messaging
Mobile Access
Patient Education
Personal Health Record
Progress Tracking

Patient Intake

Not specified

Patient Scheduling

Analytics/Reporting
HIPAA Compliant
Mobile Access
Notifications/Alerts
Online Scheduling
Patient Communications
Patient Intake
Patient Portal
Patient Records Management
Payment Processing
Reminders
SMS Messaging

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