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What is PayoutBack?

PayoutBack is a web-based application tailored to assist U.S. restaurants in scrutinizing their financial statements from DoorDash and Uber Eats. It efficiently processes compatible CSV files, pulling in details such as error charges, amounts, dates, and correlating sales, fees, credits, and payouts, all presented in a straightforward dashboard. The service draws attention to problematic charges, estimates dispute deadlines, sends reminders, and provides pre-written text for disputes. It is essential for restaurant owners to review the original documents and supporting evidence prior to initiating disputes themselves through the DoorDash Merchant Portal or Uber Eats Manager. Notably, PayoutBack does not request portal passwords nor does it submit disputes on behalf of its clients. Users can track their submitted and resolved disputes, allowing them to assess the amount recovered in relation to their subscription costs. A free scan of CSV files is available without an account, but to access charge-saving features and reminders, users must subscribe for a fee after a 14-day trial that requires credit card information. The decision regarding eligibility for disputes and reimbursement rests with the respective delivery platforms, and there is no assurance of recovery. PayoutBack independently operates without any ties to either DoorDash or Uber Eats, ensuring that its services are solely focused on aiding restaurants in managing their financial records effectively. Furthermore, the platform's user-friendly interface is designed to streamline the process, making it easier for restaurant owners to navigate their financial obligations and potential disputes.

What is Amiko?

Presenting a groundbreaking digital platform that expertly manages the entire dispute process, from enhancing communication between cardholders and merchants to overseeing resolution and arbitration through Mastercom and VROL. This state-of-the-art solution operates as a virtual agent for fraud and disputes, featuring sophisticated chatbot functionalities that tackle potential fraud challenges and various dispute conversations directly within your application or portal. By converting case management into a digital format, it achieves unprecedented levels of process automation—optimizing everything from case initiation and collaboration with merchants to fraud reporting and bulk handling—leading to extraordinary efficiency gains. The system also integrates data pre-filling and validation processes to minimize errors committed by agents, while smart deadline tracking and case prioritization guarantee that no critical timelines are missed. Transition seamlessly from your existing dispute management tools or expensive outsourcing options to Amiko, resulting in a tenfold increase in operational efficiency and the complete removal of dispute write-off limits. By streamlining the intricacies of fraud and dispute management, Amiko also ensures a smooth onboarding experience for new agents, facilitating their integration into a more efficient framework. This revolutionary approach not only boosts operational effectiveness but also positions your organization as a leader in the realm of dispute resolution technology, paving the way for future advancements in the field. Increased efficiency and enhanced agent training will further solidify your competitive advantage in the market.

Media

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Media

Integrations Supported

DoorDash
Uber Eats

Integrations Supported

Ethoca
Verifi

API Availability

API Availability

Has API

Pricing Information

$19/location/month
$19/location/month, plus applicable taxes. The 14-day Pro trial requires a payment card and can be canceled before it ends. A free CSV scan is available without an account or card, but there is no free plan.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Web-Based Support

Customer Service / Support

Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

PayoutBack

Company Location

Israel

Company Website

payoutback.com

Company Facts

Organization Name

Rivero

Company Location

Switzerland

Company Website

rivero.tech/amiko

Categories and Features

Restaurant Accounting

Not specified

Categories and Features

Chargeback Management

Not specified

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