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What is PayoutBack?

PayoutBack is a web-based application tailored to assist U.S. restaurants in scrutinizing their financial statements from DoorDash and Uber Eats. It efficiently processes compatible CSV files, pulling in details such as error charges, amounts, dates, and correlating sales, fees, credits, and payouts, all presented in a straightforward dashboard. The service draws attention to problematic charges, estimates dispute deadlines, sends reminders, and provides pre-written text for disputes. It is essential for restaurant owners to review the original documents and supporting evidence prior to initiating disputes themselves through the DoorDash Merchant Portal or Uber Eats Manager. Notably, PayoutBack does not request portal passwords nor does it submit disputes on behalf of its clients. Users can track their submitted and resolved disputes, allowing them to assess the amount recovered in relation to their subscription costs. A free scan of CSV files is available without an account, but to access charge-saving features and reminders, users must subscribe for a fee after a 14-day trial that requires credit card information. The decision regarding eligibility for disputes and reimbursement rests with the respective delivery platforms, and there is no assurance of recovery. PayoutBack independently operates without any ties to either DoorDash or Uber Eats, ensuring that its services are solely focused on aiding restaurants in managing their financial records effectively. Furthermore, the platform's user-friendly interface is designed to streamline the process, making it easier for restaurant owners to navigate their financial obligations and potential disputes.

What is FusionDMS?

FusionDMS is an all-encompassing software solution tailored for effectively managing disputes in community banks and credit unions. It streamlines the intake and case tracking processes for a variety of dispute types, such as debit and credit card challenges, ACH transactions, ATM disputes, checks, and remittance transfers. This tool enables staff to efficiently route cases, monitor their status, comply with Regulation E deadlines and alerts, document investigative actions, and maintain a comprehensive audit trail. The platform enhances workflow management for chargebacks, representments, and arbitration, significantly boosting the efficiency of dispute handling. A standout feature is the Chargeback Intercept, which empowers merchants to assess qualifying card disputes and offer a credit before a formal chargeback is filed. FusionDMS also works seamlessly with third-party investigators and can integrate with core systems from prominent financial technology providers like Jack Henry, Fiserv, FIS, DCI, CSI, and Finastra. Financial institutions can choose to deploy the software on their own infrastructure or take advantage of FIntegrate’s AWS-hosted environment. Furthermore, FusionDMS thoroughly tracks disputes from their inception to resolution, ensuring a clear and streamlined process for all stakeholders involved. By adopting this software, financial organizations can greatly enhance their dispute resolution capabilities while also improving customer satisfaction levels. Overall, FusionDMS represents a crucial advancement in the tools available to financial institutions for managing disputes effectively.

Media

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Media

No images available

Integrations Supported

DoorDash
Uber Eats

Integrations Supported

Finastra
Fiserv

API Availability

API Availability

Pricing Information

$19/location/month
$19/location/month, plus applicable taxes. The 14-day Pro trial requires a payment card and can be canceled before it ends. A free CSV scan is available without an account or card, but there is no free plan.
Free Trial Offered?

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
On-Prem

Customer Service / Support

Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

PayoutBack

Company Location

Israel

Company Website

payoutback.com

Company Facts

Organization Name

FIntegrate Technology

Date Founded

2009

Company Location

United States

Company Website

fintegratetech.com

Categories and Features

Restaurant Accounting

Not specified

Categories and Features

Banking

Not specified

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