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What is Pega Recall?

A product recall has a profound impact on customer satisfaction, highlighting the critical need for manufacturers to manage the recall process with high levels of efficiency. Success in this area depends largely on clear and prompt communication with all stakeholders involved, including regulatory agencies, retailers, customers, and various internal teams. The significant challenge is to conduct recalls quickly while still maintaining customer satisfaction at elevated levels. Poorly executed recall strategies can result in fragmented processes and a lack of cohesive understanding within the organization, affecting interactions with suppliers and other external parties. Pega Recall provides a unified platform that facilitates the management of both recall and compliance programs, with a strong focus on delivering an outstanding customer experience. Additionally, by seamlessly integrating with existing internal systems and data, Pega enhances the management of service level agreements (SLAs), which ultimately improves the overall efficiency of the recall process. This thorough methodology not only optimizes operations but also fosters greater trust among customers in the brand, especially during challenging times, thereby reinforcing the importance of proactive and responsive recall strategies. Ultimately, a well-handled recall can transform a potential crisis into an opportunity for a company to strengthen its relationship with consumers.

What is OneRecall?

Enhance the safety and efficiency of your healthcare system with a comprehensive solution specifically designed to address pharmaceutical recalls. Presently, approximately 60% of U.S. hospitals have adopted OneRecallâ„¢ to reduce legal liabilities, improve patient safety, simplify regulatory reporting, and streamline the entire recall management process. By becoming part of the OneRecallâ„¢ network, both healthcare providers and suppliers can automate the dissemination of product alerts and participate in electronic remediation efforts, yielding substantial time and cost savings while putting patient lives first. Swift communication of recall information throughout the healthcare supply chain is critical for protecting patients and ensuring safety. We are proud to present OneRecallâ„¢, a powerful tool that enables hospitals to navigate the growing complexities associated with manufacturer recalls effectively. Should you require further details regarding this service or any other offerings from Inmar, please do not hesitate to contact us; we are committed to assisting you. With consolidated and standardized recall notifications sourced from a single platform, the duration from the reception of product alerts to the resolution of recalls is significantly shortened, enhancing operational productivity. This efficient process not only safeguards patients but also bolsters the relationship of trust between healthcare providers and their suppliers, ultimately leading to a more reliable healthcare system overall. By prioritizing prompt action, we can ensure that patient safety remains at the forefront of healthcare operations.

Media

Media

Integrations Supported

MedEx

Integrations Supported

MedEx

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pega

Company Location

United States

Company Website

www.pega.com/industries/manufacturing/recall

Company Facts

Organization Name

Inmar Intelligence

Company Location

United States

Company Website

www.inmar.com/solutions/healthcare-cloud/onerecall-recall-management/onerecall-hospitals

Categories and Features

Categories and Features

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OneRecall Reviews & Ratings

OneRecall

Inmar Intelligence

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