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Ratings and Reviews 0 Ratings
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What is Pega for IoT?
Making informed business decisions relies heavily on the analysis of real-time data collected from various devices and sensors, allowing for swift responses. The advent of the IoT era brings a multitude of interconnected devices, which opens up considerable possibilities for the automatic generation of valuable insights and the establishment of new revenue streams. By utilizing Pega’s leading case management and BPM solutions, businesses can effectively convert insights derived from IoT into strategically aligned actions that traverse multiple business and system domains. Pega Machine Health is essential in this process, as it continually integrates individuals, processes, devices, and data to bolster the performance and value of linked IoT devices. This capability enables companies to assess situations comprehensively while also suggesting preventive strategies and repairs, significantly improving the overall customer experience. To keep a competitive advantage in the rapidly evolving IoT environment, organizations can harness the exceptional agility offered by Pega 7. Additionally, Pega 7 equips IoT teams with the tools to consistently enhance both the analytical frameworks and the coordination of actions inspired by IoT data, thereby ensuring ongoing operational excellence. Ultimately, these advanced features cultivate a proactive organizational culture, significantly boosting their ability to respond to new challenges and seize opportunities. As a result, businesses are better positioned to thrive in the dynamic landscape of the digital age.
What is Pega Customer Service?
The success of your organization heavily relies on the contributions of your agents. It is vital to keep your team motivated, efficient, and productive regardless of where they are working. Customers must feel appreciated and looked after at all times. To meet their expectations, provide proactive, personalized, and seamless experiences across various channels. In today’s fast-paced environment, managing multiple responsibilities efficiently is crucial. Implementing intelligent automation and effective case management solutions can help minimize costs while optimizing your communication channels. Enhance and automate workflows between teams and systems to accelerate the resolution of customer inquiries. Pega’s AI-enhanced case management is tailored to fulfill varying customer service demands. With ready-to-use microjourneys shaped by industry benchmarks, you can swiftly adopt impactful strategies. This methodology ensures efficient service delivery at each interaction point and lowers the cost-to-serve for your team amidst increasing contact volumes, thereby boosting overall customer satisfaction. By prioritizing this interconnected approach, both your team and customers can experience significantly improved outcomes. Ultimately, fostering this synergy is key to long-term success and customer loyalty.
Integrations Supported
TechSee
API Availability
Has API
API Availability
Has API
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Pricing Information
Pricing not provided.
Free Trial Offered?
Free Version
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Supported Platforms
SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Customer Service / Support
Standard Support
24 Hour Support
Web-Based Support
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Company Facts
Organization Name
Pegasystems
Date Founded
1983
Company Location
United States
Company Website
www.pega.com/products/platform/iot
Company Facts
Organization Name
Pegasystems
Date Founded
1983
Company Location
United States
Company Website
www.pega.com
Categories and Features
IoT
Application Development
Big Data Analytics
Configuration Management
Connectivity Management
Data Collection
Data Management
Device Management
Performance Management
Prototyping
Visualization
Categories and Features
Customer Service
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Customer Success
Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis
