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What is Pexip Engage?

Pexip Engage, previously known as Skedify, transcends traditional appointment scheduling software by ensuring that client-facing advisors are readily accessible. Businesses that do not conduct online sales can benefit from a smooth scheduling and video interaction process. Rather than merely directing customers through essential stages of their journey, Pexip Engage facilitates a cohesive scheduling and video experience, positioning itself as the premier optichannel platform for customer engagement. Targeting medium to large enterprises in sectors such as Banking & Insurance and HR & Recruitment, it recognizes that these industries primarily offer expert guidance rather than physical products online. With around 90% of clients initiating their buying journeys on the internet, Pexip Engage plays a crucial role in enabling organizations to make their advisors available, relevant, and engaged. By streamlining scheduling and video communication, it fosters meaningful interactions that enhance customer satisfaction and drive business success. This innovative solution empowers organizations to connect with clients at pivotal moments, ultimately enriching the customer experience.

What is Coconut Software?

Our appointment scheduling and visitor management platform, designed for enterprise use, seamlessly integrates both in-person and online interactions. It offers features such as self-service booking, curbside pickup, online and in-person queuing, callback requests, wait time monitoring, virtual meeting support, and integration with contact centers. This tailored experience, whether experienced physically or online, boosts client interaction, creates additional revenue opportunities, and optimizes workforce management. Additionally, it delivers crucial insights that organizations often miss when relying solely on their CRM systems or calendars. Acting as a smooth interface, we enhance the functionality of existing technologies, fostering meaningful connections through a streamlined engagement process that simplifies interactions for all users. By bridging the gap between various platforms, we ensure a cohesive experience for both clients and staff.

Media

Media

Integrations Supported

Microsoft 365
Microsoft Outlook
Salesforce
Cisco Webex
Facebook
Gmail
Google Analytics
Google Calendar
Google Hangouts
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Postmark
Sitecore
Tableau
Twilio
Zoom

Integrations Supported

Microsoft 365
Microsoft Outlook
Salesforce
Cisco Webex
Facebook
Gmail
Google Analytics
Google Calendar
Google Hangouts
HubSpot CRM
HubSpot Customer Platform
Microsoft Dynamics 365
Postmark
Sitecore
Tableau
Twilio
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pexip

Date Founded

2012

Company Location

Norway

Company Website

www.pexip.com/products/customer-engagement

Company Facts

Organization Name

Coconut Software Corporation

Date Founded

2007

Company Location

Canada

Company Website

www.coconutsoftware.com

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Meeting

Action Item Tracking
Agenda Management
Attendee Management
Board Meetings
Committee Meetings
Internal Meetings
Invitation Management
Legislative Meetings
Materials Management
Meeting Feedback
Meeting Preparation Tools
Meeting Room Booking
Minutes Management
Post-Meeting Tools
Scheduling
Travel Management
Voting Management

Sales Engagement

CRM Integration
Call Scripts / Call Steps
Email Sequences
Email Tracking / Automation
Lead Management
Reporting / Analytics
Sales / Voice Dialer
Sales Automation
Search
Task Management
Templates
Workflow Management

Video Conferencing

Electronic Hand Raising
Mobile Access
On-Demand Webcasting
Presentation Streaming
Presentation Tools
Private Chat
Real-Time Chat
Record & Playback Ability
Screen Sharing
Two-Way Audio & Video
Video Conferencing
Whiteboard

Categories and Features

Appointment Scheduling

Appointment Reminders
Automated Scheduling
Calendar Sync
Client Database
Group Scheduling
Mobile Access
Multi-Location
Online Booking
Online Payments
Recurring Appointments
Room Booking Management

Customer Experience

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis

Visitor Management

Alerts/Notifications
Badge Management
Document Management
ID Scan
Pre-Registration
Registration Management
Self Check-in
Visitor Tracking
Watch List

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