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What is Phonexia Speech Platform?

Phonexia offers an extensive array of innovative voice recognition and voice biometrics technologies designed to fulfill the requirements of both commercial enterprises and government entities. Their products leverage the latest breakthroughs in artificial intelligence, voice biometrics research, acoustics, and phonetics, resulting in solutions that are exceptionally accurate, rapid, and scalable. With Phonexia's AI-driven offerings, users can create voicebots and authenticate speaker identities through voice biometrics. Additionally, the platform enables the transcription of spoken words into written text and allows for the identification of speakers within large audio datasets. This advanced voice biometric authentication simplifies the process of accessing client information while also providing robust fraud detection capabilities. As a result, organizations can enhance their security measures and streamline operations effectively.

What is OTO?

With OTO, call centers can achieve unparalleled transparency into customer conversations within a swift timeframe of just 20 hours, thus improving their NPS scoring through insightful in-call intonation analytics. By accurately assessing the engagement levels of call agents, businesses are empowered to proactively refine their workforce management strategies while enhancing the quality assurance process for calls. The language-agnostic nature of OTO ensures a wide range of output parameters, and its API allows companies to initiate the analysis of all in-call conversations almost immediately. Seize the opportunity to explore our free trial and begin extracting valuable insights from your call data right away! Understanding that voice serves as a vital link between businesses and their customers, we strive to enable organizations to effectively interpret and leverage their voice data on a large scale. Whether you are developing a mobile application or constructing data analytics dashboards, our efficient DeepToneTM engine provides access to powerful voice models across any device, enhancing your audio analysis with detailed acoustic labels compatible with virtually all audio formats. By utilizing these state-of-the-art tools, you can discover fresh avenues for customer engagement and significantly boost operational efficiency, ultimately driving better business outcomes.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
SYSTRAN
Vocalls

Integrations Supported

Amazon Web Services (AWS)
Google Cloud Platform
Microsoft Azure
SYSTRAN
Vocalls

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$100 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Phonexia

Company Location

Czech Republic

Company Website

www.phonexia.com

Company Facts

Organization Name

OTO Systems

Date Founded

2017

Company Location

United States

Company Website

www.oto.ai/

Categories and Features

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Deep Learning

Convolutional Neural Networks
Document Classification
Image Segmentation
ML Algorithm Library
Model Training
Neural Network Modeling
Self-Learning
Visualization

NPS

Speech Recognition

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

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