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What is Remo?

With the expansion of the mobile workforce, IT departments face the challenge of providing remote support to employees located in diverse areas. Remote Access technology plays a vital role in keeping teams connected, facilitating the smooth rollout of software updates, resolving IT issues, and enhancing collaboration among colleagues. Moreover, it protects users from accidentally clicking on dangerous links, effectively mitigating malware threats from various sources, including email, Skype, attachments, and web browsing. To protect against data breaches, real-time alerts can be activated based on particular keywords, actions concerning files, sensitive information like Social Security numbers or credit card data, and any unauthorized privilege alterations. Each device also offers comprehensive video recording and keyword search functions for situations that necessitate in-depth review and analysis. Furthermore, Employee Monitoring is essential in preventing users from interacting with harmful links, thereby safeguarding against malware risks across numerous platforms such as email, Skype, attachments, websites, and popular messaging applications like Slack. These strategies not only bolster security but are also crucial for fostering an efficient and productive remote working environment where employees can thrive.

What is Dameware Remote Support?

Remote IT management software enables the remote control of computers running Windows, Mac OS X, and Linux operating systems. This capability facilitates efficient support for large numbers of users while remaining at your workstation. Dameware offers a comprehensive solution that combines remote desktop access with the ability to administer Windows tasks, all managed through a unified central interface. This integration streamlines operations and enhances productivity for IT professionals.

Media

Media

Integrations Supported

Google Docs

Integrations Supported

SolarWinds Service Desk
SolarWinds Web Help Desk

API Availability

API Availability

Pricing Information

$475.00/year/user
Free Trial Offered?

Pricing Information

$407.00/install
No monthly fees, connect to unlimited end devices.
Free Trial Offered?

Supported Platforms

SaaS
Windows
Mac

Supported Platforms

Android
iPhone
iPad
Windows

Customer Service / Support

Standard Support

Customer Service / Support

24 Hour Support

Training Options

Online Training

Training Options

Documentation Hub
Webinars

Company Facts

Organization Name

Pilixo

Date Founded

2013

Company Location

United States

Company Website

www.pilixo.com

Company Facts

Organization Name

SolarWinds

Date Founded

2000

Company Location

United States

Company Website

www.solarwinds.com/remote-support-software

Categories and Features

Remote Support

Diagnostic Tools
File Transfer
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Surveys & Feedback

Categories and Features

Help Desk

Alerts / Escalation
Automated Routing
Customizable Branding
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Network Monitoring
Real-time Chat
Self Service Portal
Ticket Management

ITSM

Configuration Management
Incident Management
Problem Management
Self Service Portal

Remote Desktop

Chat
Cross-Platform Access
File Transfer
Mobile Device Access
Multi Monitor Support
Remote Wake
User Management

Remote Support

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Transfer
Surveys & Feedback

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