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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is ACI Fraud Management for Banking?

Revolutionize your strategy for detecting and preventing banking fraud, turning it into a significant competitive edge by adopting an all-encompassing and secure fraud analytics solution across the enterprise. For financial institutions to effectively keep their customers and boost their revenue channels, they must stay ahead of both fraud perpetrators and competitors within the industry. Equip your fraud prevention team with cutting-edge data science and artificial intelligence tools that empower them to implement effective fraud detection measures across diverse digital platforms and payment options while maintaining a seamless payment experience for users. Additionally, leverage transaction risk analysis in tandem with your access control server to facilitate successful exemption requests, while also complying with 3DS regulations applicable to online and card-not-present transactions. Furthermore, adherence to Anti-Money Laundering (AML) regulations and the efficient management of any watch list restrictions is essential for comprehensive risk mitigation. A holistic enterprise fraud prevention strategy is indispensable for protecting your customers across all digital channels and transaction modalities. By taking a proactive stance against account takeover fraud, financial institutions can significantly reduce the risk of financial crimes throughout their entire digital framework, thereby enhancing customer trust and security. Ultimately, a commitment to innovation in fraud analytics not only safeguards assets but also strengthens the institution's reputation in the marketplace.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Microsoft Azure
V2verify
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Microsoft Azure
V2verify
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

ACI Worldwide

Date Founded

1975

Company Location

United States

Company Website

www.aciworldwide.com/solutions/aci-fraud-management-banking

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

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