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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is Accertify?

We tackle the challenges associated with digital identity and financial fraud, enhancing the protective measures for your organization. Our background as fraud and risk managers provides us with a deep understanding of the complex and sophisticated threats that your organization faces on a daily basis. Our platform is recognized as the most comprehensive solution for effectively managing digital risks. Are you still taking a reactive approach to combating fraud? Do you often feel overwhelmed by the constant battle against these threats? With our robust suite of fraud management tools, you can take control and proactively identify online fraud risks before they escalate. Our advanced technology provides real-time risk assessments for every transaction, utilizing award-winning strategies that analyze factors such as device intelligence, behavioral insights, geographical locations, customer profiles, payment information, and details about the purchase along with any associated transactions. In addition, we leverage state-of-the-art machine learning techniques alongside established rules to effectively differentiate between legitimate customers and potential threats, thus reducing the necessity for manual reviews and highlighting transactions that may be risky. This all-encompassing strategy not only fortifies your security measures but also empowers your team to respond rapidly and confidently to potential fraud, ultimately fostering a safer environment for your organization. As the landscape of fraud continues to evolve, our commitment to innovation ensures that you stay one step ahead.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations Supported

Ekata
NuDetect

API Availability

Has API

API Availability

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Not specified

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

Accertify

Date Founded

2007

Company Location

United States

Company Website

www.accertify.com

Categories and Features

Categories and Features

Chargeback Management

Not specified

Fraud Detection

Not specified

Payment Gateways

Not specified

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