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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is Alloy?

Alloy is an innovative identity decisioning platform created to help banks and fintech companies enhance their decision-making capabilities, enabling them to approve a greater number of trustworthy customers while simultaneously fighting against fraud. Serving as the primary center for identity management, Alloy tackles compliance challenges and the intricacies of fraud detection. Utilizing a unified API framework, it provides critical data that helps you gain a deep understanding of your customers and their behaviors right from the initial sign-up and beyond. This streamlined approach leads to a significant increase in automated decisions, better conversion rates, and a marked decrease in fraudulent activities, all contributing to an enriched customer experience. By facilitating a fast and easy online account opening process, you can elevate conversion rates, reduce the necessity for manual reviews, and protect against fraud, all while remaining compliant with KYC and AML regulations. Furthermore, our real-time transaction monitoring presents you with essential tools to effectively address fraud and obtain valuable insights into customer risks and needs. With customized rules set in place, you can accurately detect genuine risky behaviors while reducing false positives, which is vital for a more effective risk assessment. Ultimately, Alloy not only empowers your organization to excel in a competitive environment but also ensures the protection of your customers' interests, fostering trust and loyalty in your services. This holistic approach positions Alloy as a crucial partner in navigating the complexities of modern financial landscapes.

Media

Media

Integrations Supported

Ally Invest
Amazon Connect
Amazon Web Services (AWS)
Berbix
Brex
Gemini
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Marqeta
Ramp
Sila
Verizon Cloud

Integrations Supported

Ally Invest
Amazon Connect
Amazon Web Services (AWS)
Berbix
Brex
Gemini
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Marqeta
Ramp
Sila
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

Alloy

Company Location

United States

Company Website

www.alloy.com

Categories and Features

Financial Risk Management

Compliance Management
Credit Risk Management
For Hedge Funds
Liquidity Analysis
Loan Portfolio Management
Market Risk Management
Operational Risk Management
Portfolio Management
Portfolio Modeling
Risk Analytics Benchmarks
Stress Tests
Value At Risk Calculation

KYC

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