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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is Appsian?

Appsian enables some of the largest enterprises globally to maximize their investments in ERP systems by integrating sophisticated security protocols essential for addressing modern threats. By leveraging capabilities like Single Sign-On, Multi-Factor Authentication, Location-Based Security, Data Masking, Transaction Logging, and Real-Time Analytics, businesses can greatly improve their oversight and governance of ERP applications. This seamless integration is instrumental in reinforcing strong controls over cross-application business workflows, reducing significant vulnerabilities, and automating intricate user management functions, including Segregation of Duties (SoD) and managing access requests alongside periodic access certification audits. Additionally, it refines access management processes while imposing rigorous controls, thereby breaking down silos between various systems and simplifying compliance and audit reporting tasks. Furthermore, the implementation of robust Governance, Risk, and Compliance (GRC) frameworks across all business applications not only enhances operational efficiency but also reduces the time and costs associated with internal and external audits. These enhancements empower organizations to effectively navigate complex regulatory landscapes while maintaining high levels of security and operational effectiveness, ultimately leading to a more agile and responsive business environment. By adopting these advanced security measures, companies can ensure they are not only compliant but also resilient against evolving threats in the digital landscape.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Modo
Oracle E-Business Suite
Oracle PeopleSoft
SAP ERP
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Modo
Oracle E-Business Suite
Oracle PeopleSoft
SAP ERP
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

Appsian

Date Founded

2012

Company Location

United States

Company Website

www.appsian.com

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