Pindrop vs. Auth0

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

Auth0 adopts a contemporary method for managing identity, allowing organizations to ensure secure access to applications for all users. It offers a high degree of customization while remaining both straightforward and adaptable. Handling billions of login transactions every month, Auth0 prioritizes convenience, privacy, and security, enabling customers to concentrate on their innovative efforts. Furthermore, Auth0 facilitates quick integration of authentication and authorization processes across web, mobile, and legacy applications, featuring advanced Fine Grained Authorization (FGA) that expands the capabilities of traditional role-based access control, thereby enhancing security measures overall.