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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is BehavioSec?

The cutting-edge realm of behavioral authentication is exemplified by the BehavioSec platform, which is now adopted by Fortune 2000 firms globally, utilizing sophisticated authentication methods to reliably verify user identities with an accuracy rate surpassing 99%, while serving millions of users and handling billions of transactions. In spite of heavy investments aimed at bolstering security protocols to combat cyber threats, the ongoing challenge of account takeovers remains a significant concern for many organizations. These businesses also grapple with a variety of expensive obstacles, including the necessity for labor-intensive fraud investigations and the risk of losing customers due to overly stringent security measures, often stemming from ineffective protective spending. BehavioSec adeptly addresses the risks associated with account takeovers through its pioneering deep authentication method, which utilizes behavioral biometrics to confirm user identities in a seamless and unobtrusive way. This approach guarantees that access is granted solely to legitimate users, thereby substantially reducing operational expenses while effectively deterring fraudsters. Moreover, BehavioSec enhances its defenses against new account fraud via improved population profiling powered by behavioral biometrics, providing a robust shield against evolving threats and setting a new standard in cybersecurity. Ultimately, the integration of such advanced techniques not only fortifies security but also fosters user trust and satisfaction.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
ForgeRock
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Kount
NICE Actimize X-Sight
OneSpan Authentication Servers
OneSpan Identity Verification
Ping Identity
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
ForgeRock
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Kount
NICE Actimize X-Sight
OneSpan Authentication Servers
OneSpan Identity Verification
Ping Identity
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

BehavioSec

Date Founded

2008

Company Location

United States

Company Website

www.behaviosec.com

Categories and Features

Authentication

Biometric
Credential Management
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication
Policy Management
Self Service Portal
Single Sign On
Social Sign On

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