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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is C-Prot Fraud Prevention?

C-Prot Fraud Prevention offers a comprehensive solution for businesses seeking to detect and prevent fraudulent activities, such as financial scams and phishing attacks on both mobile and web interfaces. It accommodates various integration methods, whether through cloud services or on-premises installations, to meet different organizational needs. By adopting C-Prot Fraud Prevention, companies can strengthen their security measures, effectively protecting their assets from fraudulent risks. The solution employs advanced algorithms and state-of-the-art artificial intelligence to identify suspicious behaviors in real-time, allowing for immediate intervention to mitigate potential threats. Its innovative capabilities ensure a rapid response to instances of fraud, significantly lessening vulnerabilities and protecting enterprises from financial losses. Moreover, it can assess whether a device is operating with remote desktop software or being accessed by the user directly. This additional analytical feature further fortifies the security infrastructure, enabling organizations to remain alert against the continuously evolving landscape of threats. Ultimately, C-Prot Fraud Prevention empowers businesses to maintain a proactive approach in their fight against fraud.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Free
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

C-Prot

Company Location

Turkey

Company Website

www.c-prot.com/en/corporate-products/c-prot-fraud-prevention

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

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