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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is CheckpointID?

With the influx of requests from both authentic residents and prospective tenants, the introduction of scammers complicates the situation significantly. It is crucial to confirm the identities of individuals prior to allowing property viewings to thwart fraudsters from infiltrating your process. Protecting your leasing agents should be a top priority, particularly as technology has advanced, resulting in more sophisticated fake identification documents. Increase the security of your property showings by implementing thorough ID verification procedures, both domestically and internationally. The ramifications of fraudulent activities can trigger a chain reaction, resulting in higher rates of bad debt from evictions and enticing more dishonest applicants into the mix. Tackling this challenge proactively can prevent future complications and headaches. By efficiently managing fraudulent inquiries, you’ll not only reclaim valuable time but also enhance your leasing process with instant access to critical marketing insights related to your customer base. Ultimately, this approach allows you to carve out more time for personal relaxation and rejuvenation, enabling you to concentrate on what truly holds significance in your work and life. Moreover, the peace of mind gained from a secure leasing environment can lead to improved relationships with genuine tenants.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Entrata
Funnel
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Knock
L2L
MRI Software
RealPage
ResMan
Spherexx
Verizon Cloud
Yardi Corporate Lease Manager

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Entrata
Funnel
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Knock
L2L
MRI Software
RealPage
ResMan
Spherexx
Verizon Cloud
Yardi Corporate Lease Manager

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

MRI Software

Date Founded

1971

Company Location

United States

Company Website

checkpointid.com

Categories and Features

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