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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is CredoLab?

Strengthen your teams in areas like risk management, fraud detection, and marketing to improve their decision-making capabilities by employing advanced behavioral analytics sourced from smartphone and web metadata. Join a network of over 150 financial institutions, from traditional banks to innovative fintech companies, that are already utilizing the CredoLab platform to enhance their data insights and uncover new revenue opportunities for sustainable growth and development. The platform seamlessly integrates with your current products, providing unparalleled real-time, data-driven solutions that cater to your specific business needs. By leveraging this technology, you can expect enhanced predictive capabilities, a flawless hit rate, lowered risk expenses, and increased approval rates. Secure vital top-of-the-funnel data, perform instantaneous device velocity evaluations, and implement behavior-based predictive scoring for superior decision-making. Additionally, engage your users with marketing initiatives designed to resonate with their individual preferences and objectives. This results in obtaining thorough and immediate behavioral insights, allowing for a deep understanding of your audience. Once integrated, the platform offers extensive benefits across your organization and can function independently or as an enhancement to existing risk, fraud, and marketing strategies, ensuring a comprehensive response to business challenges. Its adaptability is key in enabling organizations to navigate and flourish in a constantly changing market environment, positioning them for long-term success.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
JavaScript
UpPass
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
JavaScript
UpPass
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$600 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

CredoLab

Company Location

Singapore

Company Website

www.credolab.com

Categories and Features

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