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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is Diopter?

Diopter AI is an innovative platform that specializes in the real-time detection of deepfakes and impersonation during live video and voice interactions. This advanced solution enables organizations to authenticate the identities of individuals they communicate with by recognizing synthetic faces, replicated voices, virtual camera alterations, and questionable social-engineering tactics, especially in high-stakes environments. Departments such as security, human resources, finance, and customer service leverage Diopter to address risks like executive impersonation, help-desk fraud, unauthorized financial approvals, fake candidate interviews, and complex AI-driven social engineering schemes. Unlike conventional approaches that focus on analyzing incidents after they occur, Diopter is specifically designed for teams that need real-time verification during digital communications to uphold security and trust. By utilizing this platform, organizations can take proactive measures to protect themselves against the evolving threats present in digital exchanges, ensuring a safer communication landscape for all involved.

Media

Media

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Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
Google Meet
InteractionSync
Microsoft Teams
Slack
Verizon Cloud
Zoom

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
Google Meet
InteractionSync
Microsoft Teams
Slack
Verizon Cloud
Zoom

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided
Free Version
Free Trial Offered?

Pricing Information

Contact for pricing
Free Version
Free Trial Offered?

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

Diopter AI

Date Founded

2026

Company Location

United States

Company Website

diopter.ai

Categories and Features

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