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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is Early Warning?

A customer can start the application process for a new account through various methods, including face-to-face interactions at the branch, online platforms, mobile applications, or by calling the contact center. Early Warning evaluates the likelihood of the customer's authenticity by leveraging advanced banking data, enabling a swift assessment of identity verification which significantly improves the identification of synthetic and manipulated identities. Moreover, Early Warning predicts the chances that a customer might default due to first-party fraud within the first nine months following the account opening. Through the use of predictive insights, we acquire a more profound understanding of customer behavior and tendencies. The system also analyzes the risk of default arising from poor account management during the same period. With these evaluations, institutions can tailor applicant benefits to align with their specific risk appetite. Utilizing real-time predictive analytics not only supports more strategic decision-making but also expands financial access for a broader range of customers. This approach is instrumental in managing risk effectively, potentially enhancing revenue opportunities. Ultimately, the equilibrium between risk management and customer inclusivity is essential for cultivating a more robust financial environment, fostering growth and stability for all stakeholders involved.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
NuDetect
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
NuDetect
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

Early Warning

Date Founded

1990

Company Location

United States

Company Website

www.earlywarning.com/products/identity-chek-service-new-account-scores

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