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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is FraudSight?

FraudSight provides an effective defense against both online and in-person fraud, simultaneously improving approval rates and decreasing the likelihood of false positives. This all-encompassing fraud mitigation solution combines advanced data analytics, innovative technology, and deep expertise in the realm of payment fraud prevention to yield precise evaluations of transaction integrity. Functioning as a unified card fraud prevention mechanism, FraudSight protects commercial transactions on all platforms. By harnessing a powerful framework that integrates data intelligence, state-of-the-art technology, and expert knowledge, it guarantees enhanced predictions of fraudulent behavior. Businesses can boost their revenue by attaining higher approval rates while reducing inaccuracies in transaction assessments. At the core of FraudSight's effectiveness are its advanced machine learning capabilities, which continually evaluate transactions in real time during the authorization stage, facilitating prompt identification of possible fraud. Furthermore, this comprehensive approach allows for the incorporation of your unique business policies and other leading fraud prevention tools, providing a customized strategy for securing your commerce. This flexibility not only improves security measures but also ensures alignment with your specific operational requirements, ultimately creating a more resilient business environment. In an ever-evolving digital landscape, such adaptability is crucial for maintaining competitive advantage.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

Worldpay

Date Founded

1993

Company Location

United States

Company Website

www.worldpay.com/en/products/fraudsight

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