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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is Frogo?

Frogo is a robust AI-driven fraud detection solution built to safeguard revenue and reduce losses for organizations operating in high-risk industries such as iGaming, payments, e-commerce, forex, banking, dating platforms, and delivery services. The platform addresses a wide variety of fraud cases, from account takeovers and internal fraud to bonus abuse, affiliate fraud, SMS-based scams, and multi-accounting. It detects anomalies by analyzing login patterns, transaction flows, promotional activity, and affiliate behavior, ensuring that fraudulent activity is intercepted before it escalates. Frogo’s hybrid approach leverages static rules, dynamic scoring, and AI predictions, allowing companies to adapt rapidly to evolving fraud tactics. Businesses can create new policies or refine existing ones with customizable scoring engines while monitoring transactions with real-time updates and alerts. Investigators gain access to enhanced analytics and case management tools, helping them pinpoint vulnerabilities and strengthen compliance workflows. The system also integrates blacklist and whitelist management, enabling precise control over user activity. For companies with unique fraud challenges, Frogo can be tailored to specific use cases, providing bespoke protection strategies. With ISO27001 certification and Swiss Approval compliance, it ensures enterprise-grade security and trust. By combining predictive technology with operational flexibility, Frogo transforms fraud prevention into a competitive advantage.

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Media

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Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

Frogo.ai

Date Founded

2025

Company Location

Cyprus

Company Website

frogo.ai/

Categories and Features

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring
Investigator Notes
Pattern Recognition
Transaction Approval

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