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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is NuDetect?

Our innovative approach leverages a robust framework of four interconnected security layers to authenticate users by analyzing their inherent behavior patterns. Deployed by top global enterprises, this solution protects the online journey from the moment users log in until they log out. It is crucial to document each interaction throughout a session. NuDetect is strategically integrated at multiple checkpoints within the system to monitor users from the moment they enter your website until they leave. This proactive monitoring allows for the identification of unusual activities before they can escalate into fraudulent incidents. With our real-time solution, we effectively neutralize potential threats as they attempt to infiltrate your system, providing a safeguard for your customers. By examining both behavioral and device-related data, you can protect your users as they navigate your platform seamlessly and without added friction. Enhance your operational capabilities effortlessly. Processing billions of data points, NuDetect for Continuous Validation becomes increasingly skilled at recognizing your trusted customers, even as their online behaviors shift. The machine learning functionalities are meticulously refined to adapt to changes in user behavior, thereby improving recognition accuracy over time. This ongoing adaptation guarantees that your security infrastructure remains strong and effective amidst the constantly evolving digital landscape, ultimately fostering a safer online environment for all users. Additionally, this comprehensive approach not only bolsters security but also enhances user trust and satisfaction, creating a win-win scenario for businesses and their customers alike.

Media

Media

Integrations Supported

Amazon Web Services (AWS)
Amazon Connect
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations Supported

Amazon Web Services (AWS)
Accertify
Early Warning
Entersekt
Google Cloud Platform
Microsoft Azure
Zelle

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

Pricing not provided

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

NuData Security

Date Founded

2008

Company Location

Canada

Company Website

nudatasecurity.com/solutions/nudetect-for-continuous-validation/

Categories and Features

Categories and Features

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