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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is Ondato?

Ondato provides a comprehensive range of services including identity verification, business onboarding, customer data management, due diligence, and authentication, all designed to seamlessly integrate into your daily operations. Our solutions support the complete customer lifecycle management, beginning with the onboarding process and extending to ongoing user monitoring. This all-in-one platform caters to your compliance concerns while also offering an intuitive data management experience, ensuring that your needs are fully met. With Ondato, you can enhance both efficiency and security in your customer interactions.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
Genesys Cloud CX
GigaSECURE
Gigamon
InteractionSync
Verizon Cloud

Integrations Supported

AMLYZE
CREDITONLINE
Crowdsofts
Elcoin Automated Banking System
Macrobank Core Banking Software
RNDpoint
Vault
Velmie

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided

Pricing Information

€149.00/month
Choose the plan that suits your needs, or contact us to get it tailor-made just for you.

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone
iPad
Chromebook

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

Ondato

Date Founded

2016

Company Location

United Kingdom

Company Website

www.ondato.com

Categories and Features

Categories and Features

AML

Behavioral Analytics
Case Management
Compliance Reporting
Identity Verification
Investigation Management
PEP Screening
Risk Assessment
SARs
Transaction Monitoring
Watch List

Authentication

Biometric
Knowledge-Based Authentication
Mobile Authentication
Multifactor Authentication
Out-of-Band Authentication

Banking

Compliance Tracking
Corporate Banking
Credit Union
Investment Banking
Online Banking
Risk Management
Securities Management
Transaction Monitoring

Customer Onboarding

Not specified

Digital Signature

Not specified

Facial Recognition

Not specified

Financial Risk Management

Compliance Management
Risk Analytics Benchmarks

Fraud Detection

Access Security Management
Check Fraud Monitoring
Custom Fraud Parameters
For Banking
For Crypto
For Insurance Industry
For eCommerce
Internal Fraud Monitoring

Identity Management

Not specified

Identity Verification

Not specified

Image Recognition

Not specified

KYC

Not specified

Risk Management

Alerts/Notifications
Compliance Management
Dashboard
Legal Risk Management
Mobile Access
Operational Risk Management
Reputation Risk Management
Risk Assessment

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