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What is Pindrop?

Fraud in contact centers represents a staggering financial burden, costing billions each year. Disturbingly, only one in 770 fraudulent calls is able to reach agents, which reveals a major hurdle for those working in this sector. This ongoing battle between fraudsters and call center agents leads to a continuous game of cat and mouse. Within the Interactive Voice Response (IVR) system, approximately one in 390 accessed accounts is subject to fraudulent activities. The fallout from such fraudulent behavior not only impacts a company's finances but also has repercussions on customer satisfaction and the overall reputation of the brand. Pindrop® provides a detailed, multifaceted, real-time approach to fraud prevention, analyzing calls to contact centers by considering multiple elements such as voice, device, and behavior. This innovative solution is capable of identifying up to 80% of fraud occurring through phone channels, predicting potential fraud threats up to 60 days in advance, and delivering a comprehensive perspective on cross-channel fraud. By evaluating risks associated with calls and accounts within the IVR system, businesses can effectively prevent data breaches, account takeovers, and various forms of fraud across different channels. Furthermore, organizations receive instant notifications regarding the risk level of each incoming call, empowering agents with immediate information to better recognize and handle potentially fraudulent situations. This proactive approach not only strengthens security but also enhances the overall trustworthiness of the contact center experience.

What is Outsmart?

Outsmart offers a cost-effective and efficient internet service that skillfully consolidates analytics from various online marketing channels, providing you with indispensable insights that are both actionable and valuable. This platform enables you to track social media, traffic, and SEO performance metrics for your brand as well as your competitors. We manage the collection and storage of your data, delivering customized reports directly to your inbox for your convenience. The user-friendly design of these reports makes it easy to understand and share your findings with others. Rather than spending time and effort gathering information from multiple sources, you can concentrate on analyzing the data itself. Allow Outsmart to take care of the monotonous tasks, as we organize your data to improve your grasp of crucial business elements. In one consolidated hub, you can effectively gather, oversee, and assess your entire social media marketing environment. This comprehensive approach will allow you to uncover where your audience and web traffic originate, thereby validating the success of your content strategy. With Outsmart, you can make well-informed decisions that can greatly enhance your marketing initiatives, ultimately leading to improved outcomes for your business. Additionally, the platform's intuitive interface ensures that even those with minimal technical expertise can navigate and utilize its features effectively.

Media

Media

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
FlowMate
Genesys Cloud CX
GigaSECURE
Gigamon
Gripp
InteractionSync
Verizon Cloud
Voyced

Integrations Supported

Amazon Connect
Amazon Web Services (AWS)
FlowMate
Genesys Cloud CX
GigaSECURE
Gigamon
Gripp
InteractionSync
Verizon Cloud
Voyced

API Availability

Has API

API Availability

Has API

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Pricing Information

$49 per month
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pindrop

Date Founded

2011

Company Location

United States

Company Website

www.pindrop.com/solutions/anti-fraud/

Company Facts

Organization Name

Outsmart

Company Location

Thailand

Company Website

outsmart.io

Categories and Features

Competitive Intelligence

Alerts/Notifications
Benchmarking
Competing Product Analysis
Keyword Tracking
Social Media Monitoring
Trend Analysis
Website Monitoring

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