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What is PingPong?

PingPong simplifies your product research by linking you with users for interviews across the globe. Our Instant panel grants you access to a large network of tens of thousands of testers from various locations. Scheduling interviews is a breeze; just let us know when you’re available, and we’ll coordinate the sessions to align with your schedule. Say goodbye to the complications of software installations and video conferencing, as our platform offers integrated video calls—just log in when your interview begins. You can conveniently access all your research data in one place and easily share findings with your team. After each session, we ensure that testers promptly receive their compensation, freeing you from the burden of managing payments. User interviews and testing have reached unprecedented levels of simplicity. PingPong is tailored to meet all your remote UX research needs, from finding testers to handling payments seamlessly. You can explore an extensive database of over 130,000 potential research participants, enhancing both the efficiency and depth of your studies. With PingPong, you can dedicate more time to deriving actionable insights rather than getting bogged down by logistical concerns. This innovative platform ensures that your research process is not only streamlined but also highly effective, empowering you to achieve your objectives with ease.

What is Frank?

Frank functions as a cloud-based service that focuses on customer research, empowering product and growth teams to obtain qualitative insights via AI-driven voice interviews. Users can create structured interview guides, share interview links, and embed an interview widget into their websites or applications, facilitating a smooth research process. During conversations, Frank intelligently generates follow-up questions based on the responses provided by participants, while also transcribing and organizing the discussions into clear summaries, themes, sentiments, and essential highlights related to the original exchanges. Teams utilize this innovative tool for a variety of objectives, such as customer discovery, validating products and concepts, onboarding new clients, assessing features, improving customer experience, and exploring reasons behind churn. Furthermore, the platform supports interviews in more than 30 languages, making it accessible to a wide range of audiences. To further enhance integration capabilities, Frank provides a REST API and a compatible MCP connector, allowing teams to effortlessly access and leverage research data alongside other AI tools they may be using. This all-encompassing framework ensures that teams can optimize their research initiatives and extract actionable insights with greater efficiency, ultimately leading to more informed decision-making and strategic growth.

Media

Media

Integrations Supported

Amazon Transcribe
Dropbox
Google Cloud Platform
Microsoft 365
Ouriginal
PayPal
Wise
Zapier

Integrations Supported

ChatGPT
Claude
Codex CLI
Cursor
Gemini
Microsoft Copilot
Model Context Protocol (MCP)

API Availability

API Availability

Has API

Pricing Information

€90 per credit

Pricing Information

$59/month
Starter is $59/month billed monthly, or $49/month billed annually. A free plan includes 60 voice minutes per month. Paid plans include a 14-day free trial.
Free Version

Supported Platforms

SaaS

Supported Platforms

SaaS

Customer Service / Support

24 Hour Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Online Training

Training Options

Documentation Hub

Company Facts

Organization Name

PingPong

Date Founded

2017

Company Location

United Kingdom

Company Website

www.hellopingpong.com

Company Facts

Organization Name

Frank

Date Founded

2026

Company Location

United States

Company Website

www.hifrank.ai/

Categories and Features

User Research

Not specified

Categories and Features

AI Interviewing

Not specified

User Research

Not specified

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