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What is Pipeline CRM?

Select a sales platform that features an easy setup, seamless integrations, and intuitive tools designed for your convenience. By choosing Pipeline CRM, you will unlock all the essential resources needed to accelerate your sales operations. With over 15 years dedicated to crafting sales enablement tools, we have consistently gathered feedback from our clients to enhance our services. The result is a user-friendly platform that caters to your specific requirements while eliminating any unnecessary complexities. Every detail of your sales pipelines is accessible when you need it and unobtrusive when you don’t, promoting clarity and efficiency in your tasks. You can view all transactions in a customizable list format and apply filters to quickly find the information you seek. Our customer support team is comprised of knowledgeable professionals located in the US, each of whom is an active user of Pipeline and possesses a wealth of experience. Known for our outstanding customer service, we take pride in responding to calls within two rings and without convoluted phone menus. Getting started with us is effortless thanks to our tailored onboarding services, and we also provide custom development options. Should you require additional features beyond our standard offerings, please feel free to get in touch. Launching your journey with us is simple, with transparency in pricing and no need for technical resources, making it a perfect fit for businesses of any size. Ultimately, you can concentrate on what matters most—enhancing your sales performance and achieving your goals. Join us today and discover the difference we can make for your business.

What is NovelVox Agent Accelerator?

NovelVox’s Agent Accelerator provides agents with a detailed view of customer information, which empowers them to offer a tailored and effective service experience. This cutting-edge tool greatly reduces Average Handling Time (AHT) and waiting periods, improves First Call Resolution (FCR), and enhances customer satisfaction ratings. The all-in-one desktop interface allows agents to manage multiple applications seamlessly, promoting smooth interactions with clients. By showcasing vital caller details such as name, address, contact details, previous communications, and ticket updates, agents can connect more personally with customers, eliminating the need for clients to repeat their inquiries. With quick access to all pertinent information, agents can tackle issues more efficiently and work together with team members for immediate assistance during calls. This collaborative approach not only streamlines the resolution process but also enriches the experience for both agents and customers, fostering stronger relationships and loyalty. In this way, the Agent Accelerator stands out as an essential tool for enhancing customer service effectiveness.

Media

Media

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
APIANT
Easyflow
Egnyte
Fiserv
Flow XO
Hootsuite
Mailigen
Mailjet
Nimble
Oracle CRM On Demand
QuickBooks Online
QuickBooks Online Advanced
Quickwork
Sugar Connect
SyncSmart
eGain Chat

Integrations Supported

Freshdesk
HubSpot CRM
HubSpot Customer Platform
APIANT
Easyflow
Egnyte
Fiserv
Flow XO
Hootsuite
Mailigen
Mailjet
Nimble
Oracle CRM On Demand
QuickBooks Online
QuickBooks Online Advanced
Quickwork
Sugar Connect
SyncSmart
eGain Chat

API Availability

Has API

API Availability

Has API

Pricing Information

$19.95 per month
Free Trial Offered?
Free Version

Pricing Information

Pricing not provided.
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

Pipeline

Company Website

pipelinecrm.com

Company Facts

Organization Name

NovelVox

Date Founded

2008

Company Location

United States

Company Website

www.novelvox.com/unified-agent-desktops/

Categories and Features

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Categories and Features

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Contact Management

Activity Management
Appointment Management
Contact Database
Contact History
Contact Import/Export
Customer Pipeline
Email Marketing
Group Management
Interaction Tracking
Lead Management
Prospecting Tools
Sales Pipeline Management
Search / Filter
Segmentation
Shared Contacts
Social Media Integration

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